Why can’t I cancel my DirecTV contract?
Yan Qi wants to get out of her DirecTV contract — a contract she says she didn’t knowingly sign. Is there any hope for waiving its $380 early cancellation fee?
Christopher Elliott
The biggest mistake I ever made as a consumer
Somewhere in the attic of my old house in Key Largo, Fla., a reminder of my biggest consumer mistake ever is collecting dust. I’ve never told anyone about it. Until now.
“Unintentional things can and do happen during flights”
Before I tell you about Justin Cohen’s case, there are one or two things he wants everyone to know. He likes kids. He’s a former teacher and has a “high tolerance” for unruly youngsters.
Why you should tip 25 percent
The shameful state of the salaries of restaurant workers, who often earn a poverty-level $2.13 an hour before gratuities, is a topic that’s hotter than the biscuits in Paula Deen’s kitchen these days.
Help! I got a rental car bill I don’t think I deserve
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?
What to do when Ashley’s Home Care is a no-show
The $99 voucher Gabi Tanis bought through LivingSocial for power washing is worthless. Making matters worse, the company won’t refund her money. What now?
Are you a whining customer? 3 ways you can tell
No one likes a whiner.
Help, my Mexican vacation rental pocketed my deposit!
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.
How can you miss your national parks if they never go away?
Maybe we should thank the United States Congress for shutting down our government, which closed America’s national parks for 16 unbearably long days.
Losing it over car rental “loss of use”
After Ben Harris dropped off his Mazda 3 rental at the airport in Maui last December, a Hertz agent pointed to some scuffed paint on the underside of the front bumper. Although the employee asked Harris to fill out an incident report, he assured Harris that it was just a formality, and that he wouldn’t get a bill for the damage.