This is the worst honeymoon horror story I’ve ever seen

Is this the worst honeymoon horror story? He didn't know he needed a visa to enter Mexico.

Lauren Weichmann missed her honeymoon and she wants you to hear her horror story.

After their wedding, she and her new spouse boarded a Frontier flight for their much-anticipated honeymoon to Cancun. Upon landing, the giddy couple made their way to the immigration window and handed over their passports. But when Mexican authorities asked Weichmann’s husband for his required visa, the couple’s honeymoon came to a premature halt. He didn’t have a visa — and the border agents rejected him for entry to Mexico. 

Now Weichmann wants the Elliott Advocacy team to find out who is to blame for this honeymoon horror story. And who will refund her missed honeymoon?

Unfortunately, she isn’t going to be happy with the answers to those questions.

“If you don’t have the required documents to enter Mexico, you must leave.”

Weichmann and her husband, who is Albanian, booked their honeymoon to Cancun online through Apple Vacations. As they flew to Mexico, they dreamed of the relaxing days ahead. They imagined lazing on the beach beside the crystal blue Caribbean, iced drinks in hand.

However, when they disembarked from their plane and reached passport control, a shocking situation hit the couple. Weichmann’s husband did not have the required documents to enter Mexico.

In a letter to the Elliott Advocacy team, which Weichmann entitled “Trouble in Paradise,” she described her honeymoon horror story.

I want a refund for this honeymoon nightmare! I missed my entire honeymoon!

We went through passport control, and we handed over our documents with smiles. I gave my passport, and my husband gave his along with the work authorization card/travel card. The man kept asking my husband where his visa to enter Mexico was or if he had a valid green card. The airline nor Apple ever made us aware that we would need either of those.

I tried to hold back my tears.

Weichmann’s husband had made a critical error in his honeymoon planning. He had never checked if he needed a visa to enter Mexico.

And he did need a visa.

The Mexican authorities informed him that he would be returning on the same plane on which he had just arrived. He would need to fly home, apply for a visa and then fly back another day.

Not the first traveler who forgot to check their visa requirements to enter Mexico

Regular readers know, this couple is not the first to neglect to check their visa requirements before a flight to Mexico.

However, this couple does receive the dubious distinction of being the first couple to miss their honeymoon over this type of mistake.

My honeymoon horror story: They separated me from my husband!

When a passenger is refused entry to a foreign country, it is the responsibility of the airline to take the unwanted visitor away. So Weichmann’s husband was separated from her at the immigration window and returned to Frontier Airlines. There, he awaited his rapid return home. Fortunately for him, there were additional flights going back that day. Past travelers who have contacted us have not been as lucky.

Weichmann was permitted entry to Mexico, but she chose to go back home with her new husband. However, she did not qualify for the free expedited return that her husband was receiving. The Mexican authorities directed her to enter the airport and purchase her return flight. She explained:

Everyone was smiling and laughing either coming back from vacation or going there with their loved ones. My face was the only one stained with tears and puffy. They made me go all the way around to buy my ticket back to America, separate from my husband. I asked the man at the Frontier counter if I was going to make the flight. I only had 20 minutes to get through security and make it through the gate. He said only if I run and laughed at me.

Weichmann made it through security in time, and she and her husband were reunited. Soon the dejected couple was en route back to where they had started earlier in the day. But Weichmann was determined to find out who was responsible for her missed honeymoon.

No, Apple Vacations isn’t responsible for this missed honeymoon

Weichmann first attempt to place the responsibility for her lost honeymoon on Apple Vacations. Her paper trail included the contract for her honeymoon package.  At the top of that contract was a box that Weichmann checked to confirm that she had read the information contained in the document.

When booking online, please read and accept the following terms of our Fair Trade Contract to continue with your purchase of an Apple Vacation.

The contract is quite lengthy, but I reviewed the entire document. Soon I found the information that would answer Weichmann’s question of Apple’s responsibility.

13. INTERNATIONAL TRAVEL AND DENIAL OF ENTRY: Passengers traveling to any international destination must have a valid passport and, for non-U.S. citizens valid entry documents (See ‘Things to Know Before You Go’) Apple Vacations is not responsible for any passenger who is unable to travel as a result of their failure to have the required travel documents, or is denied entry to any country or re-entry into the U.S.

Additionally, under travel tips, this contract says:

If you are not a U.S. citizen, contact the embassy of the country to which you are traveling to determine required entry documents.

Apple Vacations makes it clear that it takes no responsibility if you arrive in a foreign land without the documents that you need.

Frontier Airlines is also not responsible for your missed honeymoon

Next, Weichmann suggested to me that Frontier Airlines might be responsible for her missed honeymoon. Unfortunately, that was similarly a dead-end pursuit.

Frontier Airlines has a disclaimer on its website that is even more direct with the traveler:

It’s your responsibility to know what additional documentation is required for entry into any foreign country to which you are flying. So, please do your homework! For travel documentation entry requirements, including visa requirements for other countries, please contact that country’s consulate for information.

Additionally, the contract of carriage warns:

A passenger shall indemnify Frontier from any loss, damage, or expense suffered or incurred by Frontier by reason of the passenger’s failure to possess any required travel documents or other failure to comply with the provisions of this section, including the applicable fare if Frontier is required to transport the passenger home from a country. Frontier is not liable to a passenger for loss or expense due to the passenger’s failure to comply with this provision.

So, if Frontier should receive any fine for transporting a passenger to a foreign country who does not possess the required entry documents, it can hold the passenger responsible for that fine.


It seems that, while Frontier did check that Weichmann’s husband had a valid passport, the representative was as unaware as he was of his need for a visa to enter Mexico.

Only you are responsible to know and have all your required entry documents for your destination

But, can an airline be fined for allowing a passenger to fly internationally without all the proper documents?

The answer is yes.

According to the International Air Transport Association (IATA), globally, airlines are fined an average of $3,500 per passenger in these situations.

IATA does point out; however, that a passenger’s visa status is often hard for an airline to verify.

Frontier’s policy may seem a little harsh, but if we take a quick look at the contract of carriage of some of the other major airlines, Frontier is not alone in its stance on this subject.

United Airlines contract of carriage  “Rule 19 Travel Documents” reads:

Each passenger desiring transportation across any international boundary is responsible for obtaining and presenting all necessary travel documents.

It goes on to say that a passenger will be liable if United Airlines suffers a loss, damage or expense of any kind because of a passenger’s failure to produce valid travel documents.

Both the American Airlines and the United Airlines sites provide passengers a link to this helpful tool (Timatic) we’ve recommended many times. The professional version is what the airlines use to determine if a traveler is cleared for entry to their intended destination. Here, a passenger can input their specific travel information. Instantly, personalized passport, visa, and health requirements will be provided to the traveler for their intended destination.

I certainly sympathize with Weichmann, but there is no way to recoup any of her lost money. Unfortunately, this is an expensive lesson for the newlyweds to learn. But hopefully telling their story can help other unaware travelers, so they don’t end up with their own “Trouble in Paradise.”

How to avoid your own border rejection horror story

  • Always check the U.S. Department of State’s website: U.S. citizens can determine most of their entry requirements to foreign lands by visiting the U.S. State Department’s website. Of course, the information contained there would not have avoided this missed honeymoon. Travelers with more complicated citizenship need to dig a little deeper into their requirements for international travel.
  • Visit the consulate or embassy of your intended destination:  This visit can be virtual or in person, but it’s critical that travelers with non-traditional citizenship visit the consulate or embassy of their intended destination. Weichmann’s husband would have quickly discovered that he needed a visa to travel to Mexico with a quick online inquiry. The U.S. State Department provides information and links to most country’s consulates.
  • Bookmark VisaCentral: Many of the cruise lines have recently included a link to VisaCentral so that their passengers can check their visa needs for international cruises. And you can bookmark it and use it, too.
  • Use a professional travel planner: In this case, Weichmann only used an online tool to book her dream honeymoon that turned into a horror story. Had she used a professional travel advisor, she would likely have received guidance about checking entry requirements to Mexico. (Michelle Couch-Friedman, Elliott Advocacy)

For more tips see also:  This passport mistake will ruin your vacation every time


Underwritten by

Elliott Advocacy is underwritten by

With nearly 20 years in the industry, over 128 airport covered in the U.S. and Canada, and over 1,000 Hotel and Parking Partners-we provide travelers the best options on how to get to the airport when flying. Whether you want to; drive yourself and park near an Airport (Airport Parking), stay the night before your flight at an airport hotel and leave your car (Hotel and Parking Package), or take a shared Shuttle/Private Car/Limo to the Airport- we got you covered. The best deals can be found online, and booking a reservation has never been easier. You can explore all of our options by visiting us at,,, and

Elliott Advocacy is underwritten by Generali Global Assistance

Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. We offer a full suite of innovative, vertically integrated travel insurance and emergency services. Generali Global Assistance is part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world, delivering on our motto – You Live, We Care.

Elliott Advocacy is underwritten by Seven Corners

Seven Corners has helped customers all over the world with travel difficulties, big and small. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. Visit Seven Corners to learn more.

Elliott Advocacy is underwritten by Sodexo North America

Sodexo North America Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. Learn more at

Elliott Advocacy is underwritten by Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at

Elliott Advocacy is underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Elliott Advocacy is underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Elliott Advocacy is underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Elliott Advocacy is underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Elliott Advocacy is underwritten by

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Elliott Advocacy is underwritten by

Since its inception over three decades ago, G1G has continued to revolutionize the travel insurance industry by being the only aggregator to operate a customer portal, placing all of the user's primary needs in one place. We have continued to innovate and disrupt the market by reimagining the way travel insurance can be delivered to the end user in ways no competition can. Simply put, no one knows the market as well as its founders and no one else shares G1G values and mission.

Elliott Advocacy is underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at

Elliott Advocacy is underwritten by Arch RoamRight

Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. We also make it easy to file a claim online with our fast, paperless claims website. Learn more about RoamRight travel insurance.

Elliott Advocacy is underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit

Elliott Advocacy is underwritten by VisitorsCoverage

VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. Get insurance for your next trip at VisitorsCoverage.

Elliott Advocacy is underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. readers enjoy discounted rates. Travel safer with  MedjetAssist.

Elliott Advocacy is underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Elliott Advocacy is underwritten by makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at

Elliott Advocacy is underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on to save over 70 percent on your next purchase.

Elliott Advocacy is underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International,, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Elliott Advocacy is underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.