Hey, where’d the money go for my Hawaii condo?
Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?
After Irene Reitman’s brother passes away, she cancels her trip to Las Vegas. But American Airlines won’t refund her fare. Why not?
Jennene Colky can’t fly because she has a detached retina. Why won’t US Airways refund her ticket?
Bev Eberly’s discount hotel card doesn’t work. How can she get the $50 she’s been promised?
Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it.
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.
After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a non-refundable ticket. But is that allowed?
Here’s an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?