Erich Bley bought two tickets from Miami to Aruba on Travelocity. Instead, he got six.
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refund
Alaska Airlines pays Ashley Cates $239 when she’s bumped from her flight. Then it stops payment on the check. Why? And is there anything she can do to get the money back?
When Dimple Kelley used a service called Bill Me Later to book a Continental Airlines ticket for her son, Brian, she never imagined she’d be fighting with the payment company’s collection department half a year later. But then, no one can see a nightmare ending like this coming until it’s too late.
Patience is a virtue. Particularly if you’re waiting for an airline ticket refund.
Everyone knows airline refunds can take a long time. But how long is too long? A month? Three months? Six months?
Glenn Cox had planned a trip to Orlando to watch the next Space Shuttle launch, but when liftoff was postponed, he found himself holding a hotel reservation with some surprise restrictions. His room at Orlando Airport SpringHill Suites by Marriott was completely nonrefundable, to be exact.
Here’s a pick-me-up story for a Monday morning: Penny Parrish’s niece bought a roundtrip ticket to Florida to visit her ailing father late last year, but when he died and she asked to return home early, JetBlue Airways charged her a ticket change fee.
Parrish’s niece is deaf, so she suspects there may have been a [...]
Most hotels offer less expensive, nonrefundable rates that can’t be changed, no matter what your circumstances. Book them through a site like Hotwire, and they’re extra nonrefundable, because of the site’s strict no-cancel, no-refund, no-change policies. Or are they?
After a death in the family, Art Wallace tries to cancel his pre-paid reservation at a Days Inn. No can do, he’s told. The rate is totally nonrefundable. Appeals to Days Inn are useless. Is Wallace going to lose the money?
Lisa Deason thought she’d booked a hotel room in New York for four guests through Hotwire. But her confirmation told her otherwise: the room could only accommodate two people, at most.
Nallan Chari’s flight is canceled, but his online agency is dragging its feet on a refund. The reason? The airlines involved, including Continental Airlines and Jet Airways, haven’t sent the money to the agency yet. How much longer should Chari wait?
Julianna Lipschutz cancels her British Airways flight when her father falls ill. He eventually dies, and Lipschutz is left with the hope that the airline will refund her nonrefundable ticket. But a year later, there’s still no refund. Is the airline going to keep her money?
When your airline cancels a flight because of weather, are you entitled to a full refund? Elizabeth Hearn wanted to know after she booked a flight from Norfolk, Va., to Shreveport, La. — a flight that was canceled because of a Nor’easter late last year. Neither her carrier, American Airlines, nor her online travel agency, Priceline, would give her back the $400 she had spent.
Elaine Farkas cancels her hotel room in Sedona, Ariz., but her credit card is charged for the night. Now her online travel agency claims she was a “no show” and refuses to refund any of the money. Is Farkas out of luck?
It takes only a few seconds for an airline to take the money from your credit card. Why does it take forever and a day to get a refund?
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