After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
Sam’s Club withdraws $833.63 from Louise Bartholomew’s bank account even though she’s canceled an order for a mahogany wood chair. What’s taking them so long to refund the money?
Daniel Sellers decided to surprise his wife with a Princess cruise to the Caribbean. And after he confirmed that his spouse could cruise with just a passport card, he booked it. That trip never happened and as it turned out, the surprise was on him.
Karen Melander-Magoon is troubled that AAA put a stop payment on two refund checks that were sent to her after her husband died. She can’t find any documentation about these transactions, but she hopes we can help. Can we?
After Sam’s Club charges Sharon Guo for items it can’t ship — and then fails to refund her for the items — she reaches out to our advocacy team for help. Can we fix her problem?
Michelle Frias wants $10 million from Comcast. No joke. That’s what she says the value of her claim against the cable giant is.
It might be easy to dismiss Martha Labell’s refund request for her CRI Genetics report as a one-off — a client unhappy with the results of her DNA test. But there’s more — much more — to this case.
When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.
n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Is he due any compensation for his troubles?
Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely.
When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
Aline Owens wants to know: How long should my Expedia refund take?
So would I.
She’s entitled to a refund on her United Airlines ticket. Expedia says it’s helping her. But it’s been more than a month. And I’m starting to wonder where exactly her $830 is. Should she expect some kind of interest payments for a short-term loan given to United or Expedia?
InterJet Airlines canceled his flight, but Niels Kjellund’s promised refund never shows up. Can our advocacy team help him retrieve the money?
The morning James Gilmore and his family were scheduled to fly home from Paris, he received an email from WOW airlines telling him their flight was canceled. The next available flight was five days later. For a variety of reasons the family needed to be home before then. He called WOW customer service which told him he could book a flight with another airline and WOW airlines would refund the cost. He’s still waiting.
James Ould’s airline schedule should mean that he’ll save a bundle on the carrier-imposed fees on his ticket. So why won’t American Airlines see things his way?
Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?
WOW air cancels Mel Bandler’s flight, so she books a flight on a different airline. She wants a refund for the canceled portion of the flight, but WOW refuses. Can our advocates help?
When Callie Hogan somehow misses her scheduled Megabus to Minneapolis, her mother goes on a crusade to get her a refund. But are mom’s efforts helping or hindering this case?
Several days before Thuan Bui’s Carnival cruise, most of his scheduled ports of call are canceled by the cruise line. So he cancels his trip. Now he wants a full reimbursement for the cost of the cruise, travel insurance and airline change fees. You might think you know how this one ends — but you might be wrong.
In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 pre-paid baggage fees?
When Meghan Robinson bought a piglet named Peaches, she was devastated when the little creature was deemed unhealthy and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her.
By anyone’s standards, Tre and Kimberly Chiem had a terrible experience at the Rockwater Secret Cove Resort in British Columbia, Canada.
While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one?
Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled Gratacos’ relatives’ flight two days before their scheduled departure, forcing Gratacos to cancel their air and hotel reservations. He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence.
If a picture is worth a thousand words, then Maria Telegdy’s photos from her recent stay at a Relax Inn would make for a disturbing novel. Since we don’t have space for a novel here, we’ll just have to summarize her case and share the images with you.