Some loyalty! Here’s how Marriott’s best customers got stuck with a $45,000 bill

After a trip to Paris gone bad, Virginia Sinclair-Brooks is facing some serious bills. On her third day in Paris, her back “went out,” and she was in sudden, severe pain. Her daughter took her to the hospital, where doctors confirmed she had a herniated disc, touching her sciatic nerve.

You’ll never forget how your franchise made you feel

Nancy Nutting’s Ramada Orlando case was one the first cases I wrote about for this site. Three days after checking out of the hotel, Ramada unilaterally charged Nutting’s debit card $350 for a cleaning fee. The hotel claimed Nutting smoked in the room. Nutting is a non-smoker.

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