Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.
Joseph DeRanieri needs our help getting 50,000 frequent flier miles credited to his AAdvantage account.
Don’t give up.
After a trip to Paris gone bad, Virginia Sinclair-Brooks is facing some serious bills. On her third day in Paris, her back “went out,” and she was in sudden, severe pain. Her daughter took her to the hospital, where doctors confirmed she had a herniated disc, touching her sciatic nerve.
The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
Judith McFadden is making me say something you thought I’d never say: If you’re going to play the airline loyalty game, play to win.
It’s true, I participate in a loyalty program. Make that participated. It’s Starbucks Rewards, and I bought into it because I go to Starbucks a lot and it seemed like a good idea.
Catherine Wilbur says she was duped by Frontier Airlines, specifically its EarlyReturns loyalty program, which promises you can earn an award flight “for as little as 20,000 miles,” and says the fastest way to get there is through its $69-a-year affinity card.
Nancy Nutting’s Ramada Orlando case was one the first cases I wrote about for this site. Three days after checking out of the hotel, Ramada unilaterally charged Nutting’s debit card $350 for a cleaning fee. The hotel claimed Nutting smoked in the room. Nutting is a non-smoker.
Just when you thought you’d seen it all, they’ve done it again. Josh Dare booked five tickets to Europe on United Airlines and then had the audacity to purchase a sixth ticket using points earned through his credit card.
Trying to book a flight using frequent flier miles ins’t as easy as it used to be. It’s difficult to find anything, and if you do, the flight available is usually not the most convenient.
I’m wary of chain hotels that push a warm cookie and bottle of water in my hands but then issue keys to a room with a nonfunctional toilet, wet carpet, and the air conditioning locked at 65 degrees.
Today’s Last Word feature is about last week — a week we’d probably all rather forget. If you’re a regular reader of this site, you probably know exactly what I’m talking about. It was, in IT terms, an event of Biblical proportions. I’m talking data loss, server failures, furious readers, human sacrifice, dogs and cats living together… mass hysteria!
(*) Unfortunately, we can’t afford to pay you. How’s that for an asterisk?
Margaret Sheppard and her husband, Don, were loyal United Airlines customers. They flew United whenever they could. They also spent
Today is Frequent Flier Appreciation Day, better known as April Fool’s Day. At least that’s the way hundreds of thousands
I’ve been biting my tongue for the last three months, trying to avoid loyalty program questions from readers. But after
Credit cards are morally ambiguous financial instruments. They can be used for good, to pay for something when you don’t
As the end of the year draws closer, many travelers are in a funk about the demise of their frequent
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention
So-called “affinity” credit cards can be a good deal for collecting miles and points — but not always. I outline
Your loyalty program contains a few clauses in the terms and conditions that you absolutely must know about before you
Thinking of becoming a frequent flier or frequent stayer? Here’s what you need to know before you do.
It’s finally happening.
Airline frequent-flier programs may be useless, but some are more useless than others.
Sometimes, airlines reveal their true feelings about you with a simple word or phrase.
Loyalty. It ain’t what it used to be.