Outraged? No, those of us who fly suspect this kind of thing is happening at every major airport in the country. It’s the only explanation.
Posts tagged as:
LOST
A legacy airline with outstanding customer service? Give me a time machine, and I’ll show you one.
In 1991, Robert Annenberg paid $150 for life membership in Senior HHonors Gold VIP program. Last year, Hilton terminated his membership without warning. Is Annenberg’s elite status gone?
Should you have to pay the freight for a bag your cruise line loses? That’s the question Winnie Salyer asked me after her Princess Cruise.
This is what Tom Frazier’s bag looked like when Frontier Airlines returned it to him after a recent flight from Minneapolis to Albuquerque. Frontier refused to compensate him for the damage, and there was no way to appeal its decision.
Virgin Atlantic promises Jerry Levine it will send him a paper ticket for his flight from San Francisco to Johannesburg. But when it doesn’t, the airline is less than helpful in tracking it down. Is his lost ticket a lost cause? And what should he do now?
Dave Bucher books a hotel room through Cheaptickets. But when he checks in, he’s told there’s no reservation. So he’s forced to find another room, and now Cheaptickets is keeping his money. Can it do that?
On a nonstop flight to Las Vegas, Spirit Airlines loses Michael Germano’s checked luggage. He files a missing luggage report and a lost luggage claim, but the airline is ignoring his requests for compensation. What’s going on, and how can Germano get Spirit to respond?
Sign up for my 
