Like many new parents, Marissa Maland travels with a stroller. Or, should I say traveled with one.
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Adelle Gloger’s luggage claim may be the strangest case that’s crossed my desk. Ever.
Philip Bramson’s iPod vanished from his checked luggage on a recent flight to Mexico, and recovering it seemed impossible.
If the first word that comes to mind when I say “lost luggage” is Alitalia, then you’ve probably been reading this site for a while.
Jaime Sigal’s suitcase felt a little light when he picked it up from the conveyor belt in Sao Paolo, Brazil, so he gave the heavy-duty ballistic nylon bag a careful once-over.
Jennifer Johnson was relieved when American Airlines offered her $175 for out-of-pocket expenses after it misplaced her luggage on a flight from Los Angeles to Philadelphia last October. She was in town for a wedding, and needed to buy clothes and toiletries.
Maybe we should start calling this the lost luggage column. Last week, we tried to untangle the case of a skier who lost his gear in Telluride, Colo. Today, meet Rita Rosenfeld, whose luggage was misplaced by Alitalia on a trip to Italy.
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
When he checked out of the Renaissance Fort Lauderdale Cruise Port Hotel last month, Joe Gagnon left a favorite sweater draped over a chair in his room.
Sandra Sitarski’s flight to Cancun is rescheduled and then rescheduled again. Her tour operator offers her two $50 vouchers, which can only be redeemed on a future vacation purchase. Is that enough? Aren’t there any rules that would protect her from losing a day of vacation?
Last week’s post about excellent customer service brought a few me-toos out of the woodwork, including this noteworthy account of United Airlines doing the right thing.
To get an idea of how badly airlines might treat your luggage in the summer of 2010, consider the latest offer by The Stafford London by Kempinski. It’s called the “Baggage Emergency Response Squad.”
By request, here’s a story without a happy ending. But not because you asked for it. Jay Green did — and it’s his story.
Outraged? No, those of us who fly suspect this kind of thing is happening at every major airport in the country. It’s the only explanation.
A legacy airline with outstanding customer service? Give me a time machine, and I’ll show you one.
Elliott is consumer advocate 
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