Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation?
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip.
When Timothy Korst’s Airberlin flight arrives in Paris without his baggage, he files a claim for his lost bags. But Airberlin will not offer as much compensation as he wants — including reimbursement for “time and inconvenience.” Is Korst out of luck?
WOW Airlines doesn’t dispute that it lost Michelle Kelly’s luggage, but when she repeatedly tries to recover the cost of her possessions, the airline repeatedly tells her it hasn’t received her claim.
Sheryl and Greg Sneathen sent Christmas gifts that didn’t arrive on time. Instead of blaming Santa, they went after UPS. But did they forget a little something?
Are you ready for our next unsolved mystery? This one comes from Terri Fitzgerald, who wrote to us recently about a Travelocity trip that went awry.
What happened to Dan McDonald’s Amazon gift cards? Only Amazon knows — and it’s not talking.
Swiss International Air damaged Hussan Ijaz Butt’s checked bag on a recent flight from Karachi, Pakistan, to Madrid. The circumstances of his claims are a little — no, a lot — unusual.
When Lawrence Kessler’s luggage is diverted to Vienna, he buys $48 worth of new clothes — a modest amount by European standards. Now his airline, Airberlin, refuses to cover those costs. Can it do that?
James DiProspero’s rental car is getting him lost. Is the company responsible for hours of missed vacation time?
Aer Lingus lost a piece of checked luggage at the end of Catherine Rittenhouse’s family vacation. An airline representative met Rittenhouse at the baggage claim that day — and then disappeared, taking the paperwork with her, never to be heard from again
Vueling Airlines lost Nelson Schaefer’s bag on a trip to Europe, and when he calls to ask about it, Vueling’s agents give him rude, curt brush-offs.
American Airlines lost Tom Leadbitter’s suitcase. Five months ago, the airline agreed to issue Leadbitter a partial reimbursement. He’s still waiting.
Patricia Hawkins’s iPhone and iPad are stolen out of a tour van. Who is responsible?
Kramer Lucio recently flew from Houston to Tulsa for a week of business, taking an American Airlines flight with a connection in Dallas. But when he deplaned in Tulsa, he found that his bag didn’t make the connection when he did. It was still in Dallas.
At the end of Stuart Schiffer’s third Viking Cruise, one of his bags disappeared after he gave it to a Viking crew member for the transfer to his hotel. Will Viking take responsibility or invoke their responsibility clause?
Ellen Weiner contacted us after eight frustrating months of being ignored by Alitalia. She spent 10 days in Israel last year, traveling from Miami to Tel Aviv with a stop in Rome. Along the way, one of her bags went missing.
Edward Fedako’s case looked like a sure thing. It involved a canceled cruise and a missing airfare refund. It had everything going for it — except for one minor detail.
Fedako’s case underscores the importance of persistence. And paperwork.
Amy Patterson receives an empty box from Verizon. Where’s her phone? Neither FedEx, nor Verizon, seem to care.
American Airlines lost Stephanie Mueller’s mom. They found her eventually, but Mueller wants more than an apology. She’s determined to make sure this never happens to someone else’s mother.
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
Linwood Brown has one of those jobs that some of us would die for. Recently, his work paid for him to fly Delta’s new first class, Delta One, from LAX to Taipei.
American Express claims its gift cards “are an easy and convenient way to show you care.”
Aylin Gaughan’s attempt to upgrade to a new iPhone fails, but that’s not the worst of it. Her voice mails are now missing. Can AT&T get them back?
This is not a story about Joseph Tchira’s lost upgrade on British Airways. It’s not about how the airline treated him. It’s not about what happened after that. It’s about what should happen now.
I never check a bag when I fly. Ever.