Posts tagged as:

ERROR

Terry Capps finds a $28 a night room rate at a Westin hotel in Orlando. Turns out the hotel made a mistake, and that the real price is $289 a night. What now? Should the resort honor the original price or can it change the rate and force Capps to pay?

44 comments

Here’s a cautionary tale for anyone buying an airline ticket for the holidays, and a little advice: Pay attention your bank account balance. And be patient.

34 comments

As promised, British Airways has begun sending make-good offers to passengers who were affected by last weekend’s fare error. The airline is issuing a $300 voucher off any published retail World Traveller fare from the US to India booked between now and Nov. 12.

18 comments

If you booked a British Airways ticket from North America to India between 6:30 p.m. and 8:30 p.m. last Friday evening, you already know the bad news: Your trip has been canceled.

33 comments

After a double-billing error on his car rental bill, Priceline promises Larry Lundeen a prompt refund. It never comes, despite the online travel agency’s insistence to the contrary. What can you do when your credit card records don’t match up with those of your travel company?

8 comments

Frank Santa Maria buys two tickets to Italy on Expedia. But when an agent misspells his wife’s name, he must embark on an odyssey to ensure she’ll be allowed to use her tickets. Will he be successful?

9 comments

If there’s just one thing we’ve learned this week, it’s that alcohol and booking travel don’t mix. And just in case you had your doubts, here’s yet another case in which booze may — and I stress the may — have played a role, at least according to the airline.

51 comments