Here’s a case that’s been keeping me up at night.
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Gretchen Kenney thought the $232 a night rate at Marriott’s Ko Olina Beach Club was pretty darned good, considering that Marriott’s own website showed the same two-bedroom unit at $589 a night.
Annual pass holders are the lifeblood of year-round theme parks. Without these die-hard fans, who often plunk down thousands of dollars for the privilege of visiting the park, Orlando would be a ghost town in September.
Pamela Metcalf Kunelis and her husband miss their Disney vacation because of a misunderstanding. Her airline will allow her to redo the vacation, but Disney wants $500 for new hotel rooms, and it refuses to make an exception. Should it?
Technology can be a helpful tool for the traveler, or it can be the tool of the devil. In Cindy Lammert’s case, it’s definitely the latter. Her recent online booking at the Sofitel Munich Bayerpost through the Accor site got so screwed up that no phone calls or emails could fix it.
When Jack Whalen found an unbelievable room rate of $58 a night at the Ritz-Carlton Chicago — and on a holiday weekend, no less — he was thrilled. “This was to have been an anniversary trip, and my wife would love to stay at a high end hotel at a great price,” he says.
In their push to become the biggest airline on the planet, Continental Airlines and United Airlines wasted no time posting a merger website this morning. Maybe they should have considered hiring an editor before they did.
Terry Capps finds a $28 a night room rate at a Westin hotel in Orlando. Turns out the hotel made a mistake, and that the real price is $289 a night. What now? Should the resort honor the original price or can it change the rate and force Capps to pay?
Here’s a cautionary tale for anyone buying an airline ticket for the holidays, and a little advice: Pay attention your bank account balance. And be patient.
As promised, British Airways has begun sending make-good offers to passengers who were affected by last weekend’s fare error. The airline is issuing a $300 voucher off any published retail World Traveller fare from the US to India booked between now and Nov. 12.
If you booked a British Airways ticket from North America to India between 6:30 p.m. and 8:30 p.m. last Friday evening, you already know the bad news: Your trip has been canceled.
After a double-billing error on his car rental bill, Priceline promises Larry Lundeen a prompt refund. It never comes, despite the online travel agency’s insistence to the contrary. What can you do when your credit card records don’t match up with those of your travel company?
Frank Santa Maria buys two tickets to Italy on Expedia. But when an agent misspells his wife’s name, he must embark on an odyssey to ensure she’ll be allowed to use her tickets. Will he be successful?
If there’s just one thing we’ve learned this week, it’s that alcohol and booking travel don’t mix. And just in case you had your doubts, here’s yet another case in which booze may — and I stress the may — have played a role, at least according to the airline.
Elliott is consumer advocate 
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