Expedia owes me a flight refund. Instead, I have a credit — on Qantas!
Here’s an Expedia refund dilemma: One airline canceled a woman’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Here’s an Expedia refund dilemma: One airline canceled a woman’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?
Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?
His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?
Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.
When Amtrak cancels John deCastro’s train from Boston to Baltimore, he asks for a refund. But there’s another ticket involved — and Amtrak isn’t responding.
British Airways lost Louis Hyman’s airline ticket. The airline canceled his flight and promised him a ticket credit or refund. Where is it?
Heather Steele is stuck in a cold Airbnb, and her host refuses to help her. Can she move to a different rental?
Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?
Avis broadsides Gena Ettinger when it adds her to the company’s Do Not Rent list. How does she get unbanned?
Breeze Airways loses Benjamin Wallis’s luggage and won’t answer his calls. How can he get his bags back?