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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

Air France owes Jim Shea a refund for a flight it canceled during the pandemic. But he's been waiting a year for his money. So where is it?

How can I make Air France send my refund now?

April 7, 2025October 4, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Could Expedia make an error that leaves you stranded somewhere? In this case, it appears so. Now, what can this traveler do?

Did Expedia make an error and leave this traveler stranded?

January 24, 2024September 27, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

This traveler canceled her vacation to Italy last year. Since then, she's been trying to get a prepaid shuttle refund without being scammed.

How can I get a shuttle refund without getting scammed?

January 22, 2024September 20, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

After this traveler canceled her tour of Ireland during the COVID-19 outbreak, the operator promised a swift refund. But that was a year ago.

Will I ever see a refund for this canceled tour of Ireland?!

January 22, 2024September 7, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

The pandemic caused this traveler to cancel his trip to the U.K. So why won't his travel agency give him a refund for his BritRail Pass?

My Britrail Pass is worthless — so where is my refund?

January 22, 2024August 30, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

When Thomas Anderson's Alaska cruise gets canceled during the pandemic, UnCruise Adventures promises a refund. So where is it?

Uncruise owes me a refund! What’s going on here?

January 22, 2024August 23, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

When Heidi Edmonds recently tried to use the Expedia credit she earned during the pandemic, she discovered it had already expired. Now what?

My Expedia credit expired before I could use it. Now what?

January 22, 2024July 19, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Can Club Med cancel Emily Moerer's vacation because of the coronavirus and ignore her refund request? Let's find out.

Can Club Med really refuse to offer a refund during the pandemic?

January 22, 2024July 12, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Mary Roberts has been waiting nine months for a refund for her canceled train trip with Show Of The Month Club. What's happening?

Help! My refund is a no-show for this Show Of The Month Club trip

January 22, 2024July 5, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

CroisiEurope canceled Eleanor Johnson's river cruise more than a year ago, but her refund has yet to appear. Can we help speed things along?

Help! I’ve waited a year for my river cruise refund

January 22, 2024June 28, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

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