The Travel Troubleshooter Archives

This traveler expected Booking com to send her security deposit refund within 30 days after check out of her vacation rental. So where is it?

How long do I need to wait for my refund from Booking com?

January 22, 2024May 17, 2021 by Christopher Elliott

Because of the pandemic, Erin Parisi's tour operator canceled her yoga retreat last year. Does she have to accept the rescheduled trip?

The pandemic canceled my yoga retreat! Why can’t I get a refund?

January 22, 2024May 10, 2021 by Christopher Elliott

Is there any way to get a refund for a nonrefundable hotel during the pandemic? This traveler has $592 riding on the answer.

How can I get a refund for this nonrefundable hotel during the pandemic?

January 22, 2024April 26, 2021 by Christopher Elliott

When Royal Caribbean cancels Rich Kanuchok's voyage to New England and Canada, it promises him a 125 percent cruise credit. So where is it?

Where is the 125 percent cruise credit Royal Caribbean promised me?

January 22, 2024April 12, 2021 by Christopher Elliott

The coronavirus forced Pacific Holidays to cancel this traveler's tour -- so where is her refund? That's what we'll investigate today.

Will I ever see my refund from Pacific Holidays?

January 22, 2024March 29, 2021 by Christopher Elliott

Ruben Nieto is trying to fix his flight on Priceline. The online travel agency won't help him unless he pays a change fee. What can he do about this Priceline flight change?

What can I do about this Priceline flight change?

July 19, 2024July 31, 2020 by Christopher Elliott

Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her?

This is a dirty ski resort rental! I want a refund

January 26, 2024September 13, 2019 by Christopher Elliott

Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate?

Norwegian Airlines promised Andrew Brown a refund for the Eurostar tickets he was forced to buy after the airline canceled his flight. So where is it?

Will Norwegian Air ever refund my Eurostar tickets?

January 26, 2024August 20, 2019 by Christopher Elliott

When Norwegian Airlines cancels Andrew Brown’s flight to London, it rebooks him to Paris. An airline representative suggests he take a train to his final destination and promises to refund the Eurostar tickets. But now the company changed course and won’t pay. Is he out of luck?

Anthony Klockenbrink is banned from Airbnb. But the company won't tell him why, or how to get his account back. Now what?

How did I end up banned from Airbnb?!

January 26, 2024July 30, 2019 by Christopher Elliott

Anthony Klockenbrink is banned from Airbnb. But the company won’t tell him why, or how to get his account back. Now what?

Before Melissa Smith and her family can check into their vacation rental in Hawaii, she suffers multiple heart attacks. Can she get a refund from Vrbo?

I can’t travel. Can I get a refund from Vrbo?

January 26, 2024July 29, 2019 by Christopher Elliott

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