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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

On a flight from Porto to Madrid, Iberia damaged Helene Rosenthal's checked luggage. Why is it taking so long to pay her damage claim?

Iberia damaged my luggage and refused to pay me for it!

May 15, 2024June 21, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

The online booking agency Ovago owes Daniel Shea a refund for tickets to Lisbon the airline canceled last year. So what is taking so long?

What is taking so long for Ovago to send my refund!?

January 22, 2024June 14, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Air France canceled Liga Aldins' flight from Boston to Paris last spring and she wants a refund. So what's going on here?

Air France canceled my flight, so where is my refund?

January 22, 2024June 9, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Is it possible to get a refund for an annual travel insurance policy that you couldn't use during the pandemic? That's today's question.

If you didn’t use your annual travel insurance policy, is a refund possible?

January 22, 2024May 31, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

The pandemic led to a canceled National Parks tour for this traveler, so why won't Insight Vacations give her a refund? Let's take a look.

The pandemic canceled my National Parks tour. Where’s my refund?

January 22, 2024May 24, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

This traveler expected Booking com to send her security deposit refund within 30 days after check out of her vacation rental. So where is it?

How long do I need to wait for my refund from Booking com?

January 22, 2024May 17, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Because of the pandemic, Erin Parisi's tour operator canceled her yoga retreat last year. Does she have to accept the rescheduled trip?

The pandemic canceled my yoga retreat! Why can’t I get a refund?

January 22, 2024May 10, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Is there any way to get a refund for a nonrefundable hotel during the pandemic? This traveler has $592 riding on the answer.

How can I get a refund for this nonrefundable hotel during the pandemic?

January 22, 2024April 26, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

When Royal Caribbean cancels Rich Kanuchok's voyage to New England and Canada, it promises him a 125 percent cruise credit. So where is it?

Where is the 125 percent cruise credit Royal Caribbean promised me?

January 22, 2024April 12, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

The coronavirus forced Pacific Holidays to cancel this traveler's tour -- so where is her refund? That's what we'll investigate today.

Will I ever see my refund from Pacific Holidays?

January 22, 2024March 29, 2021 by Christopher Elliott

Categories Coronavirus Related Travel News, The Travel Troubleshooter

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