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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

Winston Bateman is sure that Scenic Cruises owes him a refund after it cancels his river cruise vacation. But he's been waiting for months.

What happened to my refund from Scenic River Cruises?

January 22, 2024November 8, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Frontier Airlines canceled Kristy Heer's flight from Minneapolis to Denver and promised her a refund. So what happened to it?

I need my refund from Frontier Airlines! What’s going on?

November 24, 2024November 1, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

When Delta Air Lines makes a change to Terry Kulka's flight, she wants a refund. But the airline will only offer a credit. Can it do that?

Should this Delta Air Lines flight change lead to a refund?

April 16, 2025October 25, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Skylux owes Alan Rubin a hefty refund for a canceled Delta Air Lines flight. The airline sent the refund to SkyLux. So now where is it?

Skylux owes me a big refund! How can I get my $7,399 back?

January 22, 2024October 18, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

By our estimations, TAP Air Portugal owes plenty of passengers refunds right now. Sandra Einhorn is one of those unfortunate souls.

Is TAP Air Portugal finally sending the refunds it owes?

January 22, 2024October 12, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Air France owes Jim Shea a refund for a flight it canceled during the pandemic. But he's been waiting a year for his money. So where is it?

How can I make Air France send my refund now?

April 7, 2025October 4, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Could Expedia make an error that leaves you stranded somewhere? In this case, it appears so. Now, what can this traveler do?

Did Expedia make an error and leave this traveler stranded?

January 24, 2024September 27, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

This traveler canceled her vacation to Italy last year. Since then, she's been trying to get a prepaid shuttle refund without being scammed.

How can I get a shuttle refund without getting scammed?

January 22, 2024September 20, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

After this traveler canceled her tour of Ireland during the COVID-19 outbreak, the operator promised a swift refund. But that was a year ago.

Will I ever see a refund for this canceled tour of Ireland?!

January 22, 2024September 7, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

The pandemic caused this traveler to cancel his trip to the U.K. So why won't his travel agency give him a refund for his BritRail Pass?

My Britrail Pass is worthless — so where is my refund?

January 22, 2024August 30, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

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