Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
VACATION RENTALS
How to find a safe neighborhood for your next vacation rental
When Ashley Hampton traveled to New Orleans recently, she worried about security.
Why are travelers making such a mess this summer?
Sharmistha Das says she didn’t trash her Lyft. But her driver claims she dragged her bicycle helmet along the side of his door, leaving several long scuff marks.
New strategies for avoiding vacation rental “gotchas”
If you’re looking for a vacation rental this holiday season, you already know about the biggest gotcha: the high price.
She left her “unsafe” Vrbo rental. Can she get her money back?
Nicole Morin wants her money back for the “unsafe” vacation rental she booked through Vrbo. And she wants me to help her get it.
Mice in my vacation rental! But why can’t I get a refund?
What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?