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VACATION RENTAL

Vivian Mello's vacation rental in Maui is uninhabitable and full of pesticides. So why won't Booking.com refund her money?

Hello, relaxation? Not with this Booking.com reservation

January 3, 2024September 8, 2017 by Christopher Elliott

Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money?

Categories The Travel Troubleshooter
Melissa Mesku when she found the vacation house during a popular convention week in Austin. She realized that she got scammed.

Don’t get scammed by your next vacation rental – here’s how

February 1, 2024March 21, 2015 by Christopher Elliott

Melissa Mesku when she found the vacation house during a popular convention week in Austin. She realized that she got scammed.

Categories Commentary
The circumstances of Saundra Lyon-Reiser's recent home rental were less than ideal. She'd gathered her extended family to bury her mother.

I didn’t scratch the floor on my vacation rental – why should I have to pay?

January 26, 2024December 31, 2013 by Christopher Elliott

The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.

Categories Should I Take The Case?
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit.

Help, my Mexican vacation rental pocketed my deposit!

January 23, 2024October 22, 2013 by Christopher Elliott

Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.

Categories Should I Take The Case?
Pat Morin’s vacation rental in Aruba is a disaster -- and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?

I canceled my vacation rental, but they’re keeping my deposit

January 23, 2024August 9, 2013 by Christopher Elliott

Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?

Categories The Travel Troubleshooter
Talk to Ann Schutte, who recently found a vacation rental villa with a “million-dollar” view in Sedona through the rental Web site VRBO.com.

Something’s still “phishy” about vacation rentals

January 23, 2024May 26, 2013 by Christopher Elliott

If you think the words “vacation rental” and “phishing” are all but synonymous, you’re not alone. Just talk to Ann Schutte, who recently found a rental villa with a “million-dollar” view in Sedona, Ariz., through the rental Web site VRBO.com.

Categories Commentary
The two-bedroom apartment that Richard and Ellen Lacroix rented through Airbnb fell dramatically short of their expectations.

Can you trust a vacation rental?

December 8, 2023October 27, 2012 by Christopher Elliott

The two-bedroom apartment in the trendy Tunali neighbor-hood of Ankara, Turkey, that Richard and Ellen Lacroix rented through Airbnb fell dramatically short of their expectations.

Categories Commentary, The Navigator
Frank Leibsly says his recent apartment rental in London was a disaster of Olympic proportions, and he has the pictures to prove it.

Was his vacation rental too good to be true?

January 22, 2024July 28, 2012 by Christopher Elliott

Frank Leibsly says his recent apartment rental in London was a disaster of Olympic proportions, and he has the pictures to prove it.

Categories Commentary, The Navigator
Tom and Terri Dorow didn’t like their recent vacation rental in Scottsdale, Ariz.

New confidentiality clauses can influence vacation rental reviews

November 4, 2024April 14, 2012 by Christopher Elliott

Tom and Terri Dorow didn’t like their recent vacation rental in Scottsdale, Ariz.

Categories Commentary
The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms -- the perfect size for her family.

Was this Grand Canyon vacation rental a grand scam?

January 22, 2024April 12, 2012 by Christopher Elliott

The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms — the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.

Categories Commentary
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