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Elliott Report

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VACATION RENTAL

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

This Vacasa rental is a dump. Can I get my money back?

September 25, 2023 by Christopher Elliott

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

Categories The Travel Troubleshooter
Angela Hall finds cameras pointed at the bed in her Hawaii vacation rental. She checks out and Vrbo offers to refund her for a hotel and the remainder of her stay. But it never does. What's going on?

My vacation rental had cameras in the bedroom. Can I get a refund?

June 26, 2023 by Christopher Elliott

Angela Hall finds cameras pointed at the bed in her Hawaii vacation rental. She checks out and Vrbo offers to refund her for a hotel and the remainder of her stay. But it never does. What’s going on?

Categories Featured, The Travel Troubleshooter
Chipmunk hiding in vacation rental, guest seeking refund

I found a chipmunk in my vacation rental. I want my money back — all of it!

July 4, 2023May 15, 2023 by Christopher Elliott

A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.

Categories Advocacy, Featured
Gerry Bauer thought canceling his reservation and receiving a refund on Vrbo would be easy. After all, the owner had offered to let him off the hook for his vacation home in Fort Myers, Fla., and return the $31,995 he'd charged for a three-month rental.

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

April 22, 2023March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy
When Betsy Bair's husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Vrbo offered a refund after my husband lost his job. Where is it?

July 20, 2023March 2, 2023 by Christopher Elliott

When Betsy Bair’s husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Categories The Travel Troubleshooter
Explore the issue of vacation rental hosts cancelling stays and keeping the paid money through Vrbo. Learn about the dispute resolution process and find out if you qualify for a refund in such a scenario. A must-read for all those planning their next holiday or weekend getaway.

Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?

February 15, 2023February 13, 2023 by Christopher Elliott

Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.

Categories Advocacy
How to avoid vacation rental surprises

Want to avoid vacation rental surprises? Read this

February 15, 2020May 31, 2018 by Christopher Elliott

When it comes to vacation rental surprises, there are surprises — and there are surprises.

Read more

Categories Commentary

A berry good time in Southern California, Temecula edition

February 15, 2020March 17, 2018 by Christopher Elliott

Temecula may be one of California’s best-known wine regions, but I’ll always remember it for something else: the fresh fruit we harvested on a recent visit to this out-of-the-way Southern California destination.

Read more

Categories Destinations

Excuse me, your vacation rental is missing some amenities

July 31, 2023January 15, 2018 by Christopher Elliott

If you rented a vacation home this summer, you probably have a story like Michelle Lawson’s. She has lost count of the times she has checked into an apartment, only to find that it’s lacking something important, such as towels, soap, a working dishwasher or an Internet connection.

Categories Commentary

I survived a week in this “charming” Airbnb. Here’s what I learned

July 26, 2023December 1, 2017 by Christopher Elliott

It’s 2 a.m. and it’s 49 degrees in my bedroom. I wrap myself in a cover and hobble through a pitch-black living room, feel my way past the tiny kitchen, and jab the thermostat in the hallway.

50 degrees, it lights up.

Categories Commentary
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