Why won’t Airbnb refund my rental in St. Thomas?

David Christophe books an Airbnb rental in St Thomas. But then Hurricanes Irma and Maria devastate the island. So why won’t Airbnb or the owner agree to cancel and refund his money? Read more “Why won’t Airbnb refund my rental in St. Thomas?”

I survived a week in this “charming” Airbnb. Here’s what I learned

It’s 2 a.m. and it’s 49 degrees in my bedroom. I wrap myself in a cover and hobble through a pitch-black living room, feel my way past the tiny kitchen, and jab the thermostat in the hallway.

50 degrees, it lights up. Read more “I survived a week in this “charming” Airbnb. Here’s what I learned”

I couldn’t get to my vacation rental during the hurricane. I want a refund

When Gary Molinaro and his friends booked a vacation home on the coast of South Carolina, they weren’t anticipating any problems. But then Hurricane Irma started churning toward the mainland and the group decided to cancel. This must be a valid reason for a refund. Right? Read more “I couldn’t get to my vacation rental during the hurricane. I want a refund”

Hello, relaxation? Not with this Booking.com reservation

Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money? Read more “Hello, relaxation? Not with this Booking.com reservation”

Vacation rentals have no standards, but maybe they should

Before you rent another vacation home, listen to Tim Kerin’s story.

When Kerin, a small-business owner from Damascus, Md., recently rented a home through a no-name rental agency in Costa Rica, he noticed something peculiar: The generous floor-to-ceiling glass window in the master bathroom offered a commanding, but somewhat compromising, view of the Pacific Ocean from the toilet seat. Read more “Vacation rentals have no standards, but maybe they should”