How did my Travelocity credit make its way to Japan?

When George Cole plans a trip to Hawaii and then cancels, Travelocity gives him a credit to use within one year. The problem comes when he tries to book a new vacation.  How did his Travelocity credit end up in Japan? Read more “How did my Travelocity credit make its way to Japan?”

A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money

When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a refund from Travelocity or American Airlines? Does he even deserve one? Read more “A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money”

Here’s why you shouldn’t purchase two one-way tickets to save money

Many travel sites claim you can sometimes save money by booking two one-way tickets instead of a round-trip ticket. But is there a downside to this practice? Read more “Here’s why you shouldn’t purchase two one-way tickets to save money”

I couldn’t print my Disney tickets. Can you get my $3,300 back?

While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper Disney tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one? Read more “I couldn’t print my Disney tickets. Can you get my $3,300 back?”

Why won’t travel insurance cover my flight cancellation?

Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back? Read more “Why won’t travel insurance cover my flight cancellation?”