When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a refund from Travelocity or American Airlines? Does he even deserve one? “A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money”
While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper Disney tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one? “I couldn’t print my Disney tickets. Can you get my $3,300 back?”
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back? “Why won’t travel insurance cover my flight cancellation?”
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives? “I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?”
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? “I fainted at the airport, and then I lost my vacation”
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? “Bumped from my flight to Palm Beach — why won’t American pay up?”
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
“Travelocity charged me twice — can I get a refund?”
Chris Joseph’s flight doesn’t get booked the right way on Travelocity. Can his ticket be fixed?
“Thanks to Travelocity, I’ll never make Silver Elite”
How do you even respond to someone like Harley Feldman? There are no words.
“Never do business with Travelocity,” he writes in our help forums today. You can read the entire painful thread here.
““Most horrible service and support from Travelocity””
Let’s just call Expedia’s $280 million acquisition of Travelocity, and the reportedly imminent sale of Orbitz, what it is: the latest chapter in an online-travel soap opera.
“The online-travel soap opera – and what it means to you”