I fainted at the airport, and then I lost my vacation

When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? Read more “I fainted at the airport, and then I lost my vacation”

Bumped from my flight to Palm Beach — why won’t American pay up?

After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? Read more “Bumped from my flight to Palm Beach — why won’t American pay up?”

I have no idea what is going on and why I’m being asked to pay for a ticket that’s already been refunded

When Borga Dorter’s $472 airfare on Etihad is canceled because of an error, the refund never shows up on his credit card. A chargeback complicates things. Can our advocates help? Read more “I have no idea what is going on and why I’m being asked to pay for a ticket that’s already been refunded”

What happened to my “trip of a lifetime” with Travelocity? Who knows?

Are you ready for our next unsolved mystery? This one comes from Terri Fitzgerald, who wrote to us recently about a Travelocity trip that went awry. Read more “What happened to my “trip of a lifetime” with Travelocity? Who knows?”

“Duplicate” reservation leaves her with a $75 cancellation fee

It takes Joanna Pierce hours to fix a duplicate reservation with Travelocity, but she’s still left with a $75 fee. Who should have to pay it? Read more ““Duplicate” reservation leaves her with a $75 cancellation fee”