Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket from Philadelphia
The pre-checked box, a clever technique that travel companies use to extract a few dollars more from customers booking their trips online, may be checking out.
Jeffrey Grim can’t make a connection in Brussels because of an error made by his online travel agency. In order to fix the problem, he racks up $378 in phone bills. Should the company cover his expenses?
Tenaya Newkirk wants her money back from Travelocity. But instead of offering her a quick refund, it’s giving her excuses.
Peggy Kite’s flights from Washington to Bozeman, Mont., are rescheduled by her airline, leaving her with an abbreviated connection time — and an expanded bill. Specifically, there’s an extra charge of $1,534. How does she get that removed?
When the price of Steven Estrella’s Cancun vacation takes a nosedive after he’s already paid for it, he tries to make a claim under his online travel agency’s price guarantee. But for some reason, the company never processes his claim. What’s going on? And will he ever see a refund?
Karen Smith loses her paper airline ticket to Spain and has to buy a new one. Now her airline is dragging its feet on a promised refund on the second ticket, and her online travel agency isn’t helping. How do you get them moving?
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a show-stopper for Jesse Demastrie and his wife, who are scheduled to fly from Washington to Las Vegas for the holidays.
When Marko Grdesic tries to make a change to his itinerary, a Travelocity representative tells him it will cost another $300. It doesn’t. The online agency bills him $4,000, and despite promises to refund the money, it won’t. What now?
Mariana Damon thought she had booked a ticket for her son to fly home for Christmas when she called Travelocity.
Patrick Kerr books a hotel in Paris for the unbelievable rate of 10 euros a night. Turns out it’s a mistake – the rate is off by a decimal point. His online agency promises a refund, but sends him a voucher, instead. What should Kerr do?
Expedia. That’s according to a survey of my authoritative email “in” box, which contains seven years of complaint data from travelers. Coming in second? Travelocity, followed by Orbitz.
Even though she did her best to ensure her 15-year-old grandson could make the flight from St. Louis to Fort Myers, Fla., things didn’t quite work out for Victoria Horwitz-Denger. He ended up having to pay another $100 to fly down to Florida and bought a brand-new ticket to get home.
When Jack Whalen found an unbelievable room rate of $58 a night at the Ritz-Carlton Chicago — and on a holiday weekend, no less — he was thrilled. “This was to have been an anniversary trip, and my wife would love to stay at a high end hotel at a great price,” he says.
It’s a common problem with an uncommon resolution. Stephen Andrews accidentally typed his name as “Stehen” when he booked a package tour through Travelocity, and he thought a quick call to the airline might fix the problem. Unfortunately, it wasn’t.
The pop-up ad Kathy Agosta says she saw after finishing a reservation on Travelocity recently looked like a confirmation screen from the online travel agency, and it offered $20 cash back if she signed up for a service. Although she never shared her credit card information with the advertiser, she found a troubling connection.
Airlines and online travel agencies surreptitiously use computer “cookies” they’ve implanted on your Web browser to track your activity on their sites and then raise prices when it appears that you’re interested in a fare. That’s the rumor, at least.
Erich Bley bought two tickets from Miami to Aruba on Travelocity. Instead, he got six.
Patience is a virtue. Particularly if you’re waiting for an airline ticket refund.
Everyone knows airline refunds can take a long time. But how long is too long? A month? Three months? Six months?
Joshua Smith’s fiancee spends an extra day in Athens after her airline forces her to recheck her luggage. Whose fault is this snafu? Her online agent’s? The airline’s? Or hers? And what, if anything, can be done about it?
At first glance, Deanna Dawkins’ flight itinerary from Jacksonville, Fla., to London looked perfectly normal. There was only a change of plane in New York, according to Travelocity.
Dale Nielsen did everything he could to confirm his Delta Air Lines flight from Los Angeles to Honolulu. He booked the trip through an online agency that offered a notification of flight schedule changes. He called his airline. It wasn’t enough.
If you’re confused about the online travel agencies’ service and price guarantees, take a number. So am I.
Marko Grdesic contacted me in April because Travelocity owed him $4,747, but there was no sign of the money. I assumed a polite inquiry would shake it loose. Wrong.
The ones that smell bad, according to a new poll by Travelocity. Fellow travelers with poor hygiene were called the “most disliked” in the survey, with a total of 45 percent of respondents calling out the unwashed masses.
Ginny Mahl is Travelocity’s vice president of sales and customer service — the woman behind the online travel agency’s vaunted “Travelocity Guarantee”. I asked Mahl about getting the best customer service from a travel Web site, and how her company is doing its part.