American Airlines refunded only half of my ticket — where’s the rest?
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason? It claims she used the other half. Which is impossible. What now?
TRAVEL
I had to change my son’s name, but the airline won’t help me
Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much?
Delta stopped flying to Barbados — is our vacation ruined?
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
The real reason why Silicon Valley is the world’s most elusive tourist attraction
Silicon Valley draws me to it like a powerful magnet, with its Mediterranean climate, irresistible culture of innovation and iconic technology brands that have defined a generation. It pulls in my whole family, which, like many Americans, lives in a world defined by Apple, Facebook and Google.
I paid extra for my British Airways seat, but it didn’t recline
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
New artificial intelligence promises to make travel a little smarter. Does it?
The Terminator wants to be your next travel agent.
Should you tip your flight attendant?
Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple.
I’m still waiting for a refund from Hotels.com
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
You’ve never heard of these people, but they’ve changed the way you fly
Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.
Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?