Two broken Heys bags, one broken promise
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
TRAVEL
What is the value of a Spirit Airlines voucher if I can never use it?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
Charged four times for one vacation. Why won’t American Express fix this?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
How to win the war on wrinkled clothes
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.
As airlines try to monetize seat assignments, are passengers with disabilities being left behind?
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments.
Avoid visa problems this summer. Here’s how
If you travel abroad this summer, look out for visa trouble.
I can’t believe I ate that on Alabama’s Gulf Coast
The trouble with eating raw oyster isn’t the taste (it’s delicious) or knowing where it’s been (filtering water on the bottom of the bay) but that it’s alive.
It’s been six months — where’s my refund, American Airlines?
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees. But then it doesn’t. What should he do?
Persistence pays off for this Aer Lingus delay
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?
What to drive this summer
It isn’t too soon to think about what you’ll be driving this summer. For Alan Monaco, that’s an easy decision: He and his wife, Stephanie, will take their GMC Yukon Denali to the Jersey Shore.