Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments.
If you travel abroad this summer, look out for visa trouble.
The trouble with eating raw oyster isn’t the taste (it’s delicious) or knowing where it’s been (filtering water on the bottom of the bay) but that it’s alive.
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees. But then it doesn’t. What should he do?
