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STOLEN

When Lauren Labadie used an app called Bounce to find a place to store her bags in Marseille, France, she had every reason to believe she could trust Bounce -- and that she'd see her luggage when she returned.

Can you trust Bounce with your luggage?

March 13, 2025March 3, 2025 by Christopher Elliott

When Lauren Labadie used an app called Bounce to find a place to store her bags in Marseille, France, she had every reason to believe she could trust Bounce — and that she’d see her luggage when she returned.

Categories Advocacy
Angela's $200 Amazon gift card vanished. Refunds went awry, promises broken. Will Angela ever see her money?

I want my stolen $200 gift card back from Amazon. Can you help me?

June 19, 2024August 30, 2023 by Christopher Elliott

Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

Categories Problem Solved
She wanted an apology from Marriott for allowing thieves into the hotel his wife and daughter were staying in, he says.

Should Marriott apologize for this purse-snatching incident?

February 2, 2024April 6, 2015 by Christopher Elliott

She wanted an apology from Marriott for allowing thieves into the hotel his wife and daughter were staying in, he says.

Categories Should I Take The Case?
Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back. Can we help her?

Did Lufthansa “steal” her laptop computer?

January 22, 2024February 8, 2013 by Christopher Elliott

Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.

Categories Case Dismissed
When your property is taken from a room, who gets to determine its value? Do you? Does the Marriott? Or does an insurance company?

How much is your stolen property worth? Who can say?

January 22, 2024October 11, 2012 by Christopher Elliott

Theft happens. Even at a hotel with a sterling reputation, like Marriott.

Categories Commentary
We suspect this kind of thing is happening at every major airport in the country. It's the only explanation for the thousand stolen bags.

Sky Harbor’s luggage scandal: Who’s to blame for a thousand stolen bags?

January 19, 2024November 4, 2009 by Christopher Elliott

Outraged? No, those of us who fly suspect this kind of thing is happening at every major airport in the country. It’s the only explanation.

Categories Commentary

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