The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up. Read more “Lured by a $200 Southwest Chase Visa credit. So where is it?”
James Cheung’s family vacation is washed out because of Hurricane Matthew. So is his Southwest Airlines 50-percent discount that he received after this summer’s IT meltdown. Can our advocacy team recover it?
Read more “Can’t go to Florida — can I get back my fare saver code from Southwest Airlines?”
Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets to the gate. How much should he pay for the new ticket?
Read more “AirTran declined my credit card and now I have to buy a new ticket”
At this hour, the likely culprit in this weekend’s Southwest Airlines fare-sale drama is a faulty database, which triggered an excess of 10,000 double-bookings. You’ve read the horror stories. I asked Teresa Laraba, the airline’s senior vice president for customers, to explain what went wrong and what customers should do if they’re affected.
Read more “Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers””
When David Simon wanted to fly from Milwaukee to Fort Lauderdale, Fla., he assumed “low cost” airline Southwest would offer the lowest fare.
Then he did the math.
A roundtrip flight on Southwest – including two “free” bags – cost $334.
Read more “Ridiculous or not? “Low cost” airlines that cost more”
Rachel Cabarcas’s timing isn’t the best. No, not because she has an expired awards problem she’s sharing with us today, but because if she’d waited a little longer, then this probably wouldn’t have been a problem.
And what, exactly, is the problem? Her Southwest Airlines Rapid Rewards are no longer valid, and she’d like them back.
As some of you probably know, Rapid Rewards no longer expire. But they used to.
Read more “Is this enough compensation? My Rapid Rewards expired and I can’t get them back”
If you’ve ever asked what the fuss over frequent-flier programs is about, then you know that the answer can be complicated.
Airlines love them because they’re worth billions of dollars in business. They also mean the world to many passengers, because at a time when airline amenities are evaporating faster than jet fuel spilled on a hot tarmac, perks such as upgrades and preferential treatment are just about the only things that make air travel tolerable.
So when two major airlines recently decided to upgrade their loyalty programs, they caught this skeptic’s attention.
Delta Air Lines has eliminated the expirations on its frequent-flier miles. And Southwest Airlines has completely revamped its legendary Rapid Rewards, adopting many of the features of competing incentive programs.
The response from customers offers fresh insights into the volatile relationship between air travelers and airlines, but it also presents us with new opportunities to fly smarter.
Read more “Frequent flier program changes you can root for”
Do Southwest Airlines’ recent maintenance problems, which led to widespread aircraft inspections, make you think twice about flying?
If you’ve been paying attention to some of the media coverage (and how can you not?) you might be forgiven for thinking the sky is falling. Or, at least, that planes are falling out of the sky.
Truth is, no one has died — yet.
Read more “Weekend survey: Do maintenance problems make you reluctant to fly?”
One of the most compelling arguments against excessive luggage fees is that they were actually hurting the airlines’ bottom line — that by adding these extras, travelers were turning to carriers like Southwest and JetBlue, which don’t charge for the first checked bag.
But it turns out that’s not true.
Airline analyst Robert Herbst, who runs the site Airlinefinancials.com, reviewed the data and found baggage fees haven’t hurt legacy airlines. In fact, Southwest may be hurting itself by not charging more fees.
“Southwest has attempted to use their no-fee policy in media advertisement to entice passengers away from their ‘charge-for-everything’ competitors,” he says. “Some industry commentators have suggested these ancillary fees are pushing traffic from the old legacy airlines over to Southwest.”
Read more “Are baggage fees turning us all into Southwest passengers?”