Lured by a $200 Southwest Chase Visa credit. So where is it?

The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.

Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.

She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up. Read more “Lured by a $200 Southwest Chase Visa credit. So where is it?”

When companies serve their customers too well, nobody wins. But you can.

Is it possible for a company to be too good? Read more “When companies serve their customers too well, nobody wins. But you can.”

Can’t go to Florida — can I get back my fare saver code from Southwest Airlines?

James Cheung’s family vacation is washed out because of Hurricane Matthew. So is his Southwest Airlines 50-percent discount that he received after this summer’s IT meltdown. Can our advocacy team recover it?
Read more “Can’t go to Florida — can I get back my fare saver code from Southwest Airlines?”

AirTran declined my credit card and now I have to buy a new ticket

Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets to the gate. How much should he pay for the new ticket?
Read more “AirTran declined my credit card and now I have to buy a new ticket”

Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers”

At this hour, the likely culprit in this weekend’s Southwest Airlines fare-sale drama is a faulty database, which triggered an excess of 10,000 double-bookings. You’ve read the horror stories. I asked Teresa Laraba, the airline’s senior vice president for customers, to explain what went wrong and what customers should do if they’re affected.
Read more “Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers””

Ridiculous or not? “Low cost” airlines that cost more

When David Simon wanted to fly from Milwaukee to Fort Lauderdale, Fla., he assumed “low cost” airline Southwest would offer the lowest fare.

Then he did the math.

A roundtrip flight on Southwest – including two “free” bags – cost $334.
Read more “Ridiculous or not? “Low cost” airlines that cost more”

Is this enough compensation? My Rapid Rewards expired and I can’t get them back

Rachel Cabarcas’s timing isn’t the best. No, not because she has an expired awards problem she’s sharing with us today, but because if she’d waited a little longer, then this probably wouldn’t have been a problem.

And what, exactly, is the problem? Her Southwest Airlines Rapid Rewards are no longer valid, and she’d like them back.

As some of you probably know, Rapid Rewards no longer expire. But they used to.
Read more “Is this enough compensation? My Rapid Rewards expired and I can’t get them back”