The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up. Read more “Lured by a $200 Southwest Chase Visa credit. So where is it?”
Koren Perry wants to know why Southwest Airlines is charging her a fee to change her flight from Las Vegas to San Diego when it’s not charging anyone else on her flight to do so. Can our advocates unearth the answer — or fair treatment from Southwest — for Perry? Read more “No one else on my flight was charged a change fee! Why me?”
James Cheung’s family vacation is washed out because of Hurricane Matthew. So is his Southwest Airlines 50-percent discount that he received after this summer’s IT meltdown. Can our advocacy team recover it?
Read more “Can’t go to Florida — can I get back my fare saver code from Southwest Airlines?”
Peter Panetta almost died on a recent trip to Puerto Rico. But what Southwest Airlines did to him afterwards really killed him. Read more “Is this any way for Southwest Airlines to treat an injured passenger?”