Lured by a $200 Southwest Chase Visa credit. So where is it?

The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.

Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.

She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up. Read more “Lured by a $200 Southwest Chase Visa credit. So where is it?”

No one else on my flight was charged a change fee! Why me?

Koren Perry wants to know why Southwest Airlines is charging her a fee to change her flight from Las Vegas to San Diego when it’s not charging anyone else on her flight to do so. Can our advocates unearth the answer — or fair treatment from Southwest — for Perry? Read more “No one else on my flight was charged a change fee! Why me?”

When companies serve their customers too well, nobody wins. But you can.

Is it possible for a company to be too good? Read more “When companies serve their customers too well, nobody wins. But you can.”

Can’t go to Florida — can I get back my fare saver code from Southwest Airlines?

James Cheung’s family vacation is washed out because of Hurricane Matthew. So is his Southwest Airlines 50-percent discount that he received after this summer’s IT meltdown. Can our advocacy team recover it?
Read more “Can’t go to Florida — can I get back my fare saver code from Southwest Airlines?”

Is this any way for Southwest Airlines to treat an injured passenger?

Peter Panetta almost died on a recent trip to Puerto Rico. But what Southwest Airlines did to him afterwards really killed him. Read more “Is this any way for Southwest Airlines to treat an injured passenger?”