Get out of my store! What to do when you’re denied service

When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome. Read more “Get out of my store! What to do when you’re denied service”

A 10 percent hotel “service” fee? What’ll they think of next?

You’ll never guess what Peter DeForest found on his hotel bill in Bangkok. Read more “A 10 percent hotel “service” fee? What’ll they think of next?”

A new way to reverse the customer-service slide

Adria Gross’ problem looked unsolvable. Read more “A new way to reverse the customer-service slide”

“Please DON’T try to pass off your pet as a service animal”

Looks like the fake service animal problem is out of control.
Read more ““Please DON’T try to pass off your pet as a service animal””

Oh no, my Honda is about to explode? *

This is my 2015 Honda Pilot. It’s about to explode.
Read more “Oh no, my Honda is about to explode? *”