Get out of my store! What to do when you’re denied service

When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome. Read more “Get out of my store! What to do when you’re denied service”

A polite letter and our contacts lead to a positive resolution with Delta

Conflicts between companies and their customers are common, and consumers often act as their own advocates. We regularly advise consumers to start with a politely worded letter to the company, succinctly describing the problem and asking for a specific, reasonable resolution. Read more “A polite letter and our contacts lead to a positive resolution with Delta”

Amazon does the right things when no one is looking

Is there anything you can’t get from Amazon?

Now that it even offers groceries in addition to all manner of merchandise and online media, you might expect a myriad of things to go wrong with the massive cogs and wheels of Amazon’s automated online market. Read more “Amazon does the right things when no one is looking”

A 10 percent hotel “service” fee? What’ll they think of next?

You’ll never guess what Peter DeForest found on his hotel bill in Bangkok. Read more “A 10 percent hotel “service” fee? What’ll they think of next?”

A new way to reverse the customer-service slide

Adria Gross’ problem looked unsolvable. Read more “A new way to reverse the customer-service slide”

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