Get out of my store! What to do when you’re denied service
When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome.
SERVICE
Hey travelers, is it better by bus?
It’s difficult to understate the rarity of Shannon Lee’s complaint. It’s almost as unusual as the topic of this story: bus travel.
No visit from Terminix, but they sent a bill anyway
Renee Delk insists a Terminix technician didn’t visit her home. Terminix’s records say otherwise. So who’s right?
Maybe good airline service is possible after all
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
Does this “disgusted” passenger deserve a full refund?
Airlines often speak from both sides of their mouth.
Secrets for getting the very best customer service
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
Decoding service-speak: 5 employee insults you need to know
Spend enough time around customer service agents and you understand that what they say and what they mean are often two very different things. That’s never more apparent than when they are talking directly to you.
Help, my Honda radio is on the blink
The radio on Narendra Goel’s Honda Accord doesn’t work properly. But Honda won’t fix it without charging him. Can it do that?