SERVICE Archives - Page 2 of 2 - Elliott Report

A year ago, before he left the country, he bought a laptop computer and iPod from the Apple Store at the Flatiron Crossing Mall in Broomfield

“I was so touched I almost cried”

January 23, 2024April 1, 2013 by Christopher Elliott

Mimi is unemployed and disabled, having suffered from lung cancer that metastasized to her brain. Even simple tasks can be a challenge.

To the caring employees at Vons in Chatsworth, Calif. — thank you!

January 23, 2024March 25, 2013 by Christopher Elliott

Early boarding privileges are reserved for frequent fliers and passengers with obvious disabilities, but not on this JetBlue flight.

“There were angels all around me on that JetBlue flight”

January 23, 2024March 17, 2013 by Christopher Elliott

Bank of America gets more than its fair share of complaints. But Ann Rieke had a terrific experience with her B of A credit card.

It’s great to have Bank of America in my corner — seriously

January 23, 2024March 11, 2013 by Christopher Elliott

Bank of America gets more than its fair share of complaints. But Ann Rieke had a terrific experience with her B of A credit card.

Mary Jenison has been a loyal Sunday New York Times subscriber, but a mysterious delivery issue since 2012 remains unresolved.

Where’s my copy of The New York Times?

January 22, 2024January 24, 2013 by Christopher Elliott

For years, Mary Jenison could count on her copy of the Sunday New York Times. Until now.

Liz rescheduled a flight to Los Angeles on Virgin America to avoid superstorm Sandy, which was about to slam into the East Coast.

Want better airline service? Power up your smartphone

January 22, 2024December 15, 2012 by Christopher Elliott

Liz Owen needed help, and she needed it fast.

I need your immediate assistance. Tonight at 5 p.m. Comcast disconnected my phone service without a verbal or written warning.

Help! My phone’s been disconnected!

January 22, 2024October 17, 2012 by Christopher Elliott

Linda Brown-Westmoreland’s phone is suddenly disconnected. Comcast promises it will fix the problem fast, but it doesn’t. Is she out of luck?

Best Western guarantees you'll find the lowest rate on its website. Read the microscopic print on its price guarantee.

A “best” rate guarantee with the worst service at Best Western

January 22, 2024March 14, 2012 by Christopher Elliott

Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.