Scratches on the roof of my Avis rental – do I have to pay this claim?

When Duc Nguyen returns his Avis car rental, the company claims he scratched the roof and sends him a bill. Is this for real? Read more “Scratches on the roof of my Avis rental – do I have to pay this claim?”

Are companies baiting deadbeat customers into new purchases?

If you think corporate America doesn’t like losing its credit card disputes to its customers, you don’t know the half of it. Read more “Are companies baiting deadbeat customers into new purchases?”

Who’s scamming me — the Bologna police or Hertz?

When Walter Heleen returned from Italy last May, he thought he’d paid all of his bills. But there was just one more thing to settle up. OK, maybe two.
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Shocker! Most drivers don’t trust their car rental records

Almost 90 percent of car rental customers don’t believe paper forms and pictograms that record a car’s condition are completely accurate. That’s just one of several shocking findings of a 2016 Car Rental Customer Report by Record360, an app that helps car rental customers record damage. Read more “Shocker! Most drivers don’t trust their car rental records”

Did Hertz upgrade me into a broken SUV?

When Robert Pascal picks up his rental car in Shannon, a representative hands him the keys to the wrong vehicle. And that’s just the beginning of his problems. Can this rental be saved?
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