When Duc Nguyen returns his Avis car rental, the company claims he scratched the roof and sends him a bill. Is this for real? “Scratches on the roof of my Avis rental – do I have to pay this claim?”
If you think corporate America doesn’t like losing its credit card disputes to its customers, you don’t know the half of it. “Are companies baiting deadbeat customers into new purchases?”
When Walter Heleen returned from Italy last May, he thought he’d paid all of his bills. But there was just one more thing to settle up. OK, maybe two.
“Who’s scamming me — the Bologna police or Hertz?”
Almost 90 percent of car rental customers don’t believe paper forms and pictograms that record a car’s condition are completely accurate. That’s just one of several shocking findings of a 2016 Car Rental Customer Report by Record360, an app that helps car rental customers record damage. “Shocker! Most drivers don’t trust their car rental records”
When Robert Pascal picks up his rental car in Shannon, a representative hands him the keys to the wrong vehicle. And that’s just the beginning of his problems. Can this rental be saved?
“Did Hertz upgrade me into a broken SUV?”