Is the clutch failure on my rental car my fault?

Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why. Read more “Is the clutch failure on my rental car my fault?”

Travel blacklists: Turning tables on the industry

Maybe you’ve heard about Jason Puerner, or someone like him.

Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list. Read more “Travel blacklists: Turning tables on the industry”

How to find the perfect rental car for your next vacation

When it comes to rental cars, I’m picky. Read more “How to find the perfect rental car for your next vacation”

Help! My rental car is covered with dings

Why is Stacey Sproul’s rental car covered with dings? And why is she now being charged for the damage? This sounds like a job for the Travel Troubleshooter.
Read more “Help! My rental car is covered with dings”

I reserved two cars, but I picked up the wrong one

KC Egan reserved two cars on Priceline for the same time. She prepaid for one. The other was a simple, fully cancelable reservation.

She picked up the wrong car and now she wants me to help her get a refund for the other one.

Read more “I reserved two cars, but I picked up the wrong one”

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