Is the clutch failure on my rental car my fault?

Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why. Read more “Is the clutch failure on my rental car my fault?”

My Alamo rental broke down — can’t someone give me a refund?

John Nicholson books an Alamo rental car through Hotwire. One day after he picks up the car it starts spewing oil, but Alamo doesn’t have a replacement. His quest for a replacement car and compensation for the lost day brings him to us. Read more “My Alamo rental broke down — can’t someone give me a refund?”

Travel blacklists: Turning tables on the industry

Maybe you’ve heard about Jason Puerner, or someone like him.

Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list. Read more “Travel blacklists: Turning tables on the industry”

How to find the perfect rental car for your next vacation

When it comes to rental cars, I’m picky. Read more “How to find the perfect rental car for your next vacation”

Enterprise puts a customer on the road in the nick of time

Sometimes, travel isn’t fun. Jane Hatch’s last-minute winter flight from Baltimore to Milwaukee was for the worst reason of all. Read more “Enterprise puts a customer on the road in the nick of time”

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