The truth in this bedbugs case will blow your mind

Sherrie Peters’ bedbugs case makes me uncomfortable, and not just because it involves bedbugs. Read more “The truth in this bedbugs case will blow your mind”

A hotel reimbursement from American Airlines? Get it in writing

When John Thompson lands in Washington D.C., he discovers that he’s missed the last connecting flight home to Boston. A gate agent assures him not to worry. She will be put him on a flight the next morning and he will receive a hotel reimbursement from American Airlines. But will he?
Read more “A hotel reimbursement from American Airlines? Get it in writing”

Why is British Airways referring me to the police department to find my lost bag?

Alexandra Epee-Bounya arrived at the baggage claim carousel after her flight from London. Her luggage didn’t. But her story went from annoying to bizarre when British Airways referred her to the police department to locate her belongings. Why would the airline refer its passenger to the police department to investigate a lost luggage claim?

Read more “Why is British Airways referring me to the police department to find my lost bag?”

Here’s why a $16,000 luggage reimbursement claim will always fall flat

After her recent flight on Interjet, Lynda Leibrock discovered that unidentified “airline goo” ruined three pieces of her luggage. She hoped the airline would quickly pay her luggage reimbursement request– all $16,000 of it.

Things didn’t work out the way she had hoped.

Read more “Here’s why a $16,000 luggage reimbursement claim will always fall flat”

Don’t overshoot your damages or you may end up with nothing

By anyone’s standards, Tre and Kimberly Chiem had a terrible experience at the Rockwater Secret Cove Resort in British Columbia, Canada. Read more “Don’t overshoot your damages or you may end up with nothing”

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