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REIMBURSEMENT

Mitch Gershenfeld expected an adventure when he retired to travel the world -- not a medical misadventure that would pit him against his health insurance company. But that's exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Help! GeoBlue keeps asking for the same documents again — and it won’t pay my $17,746 claim

January 6, 2026January 5, 2026 by Christopher Elliott

Mitch Gershenfeld expected an adventure when he retired to travel the world — not a medical misadventure that would pit him against his health insurance company. But that’s exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Categories Advocacy
JetBlue lost a passenger's bag with her wedding dress and medication for 43 days, ruining her anniversary trip. See their initial low offer.

JetBlue lost my wedding dress and won’t reimburse me. Can you help?

August 11, 2025July 30, 2025 by Christopher Elliott

JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?

Categories The Travel Troubleshooter
Rental car company Sixt promised to reimburse customer for damaged tires but hasn't paid. See how persistence and escalation finally got the refund.

Sixt promised to reimburse me $385 for these tires. Where’s the money?

July 25, 2025July 23, 2025 by Christopher Elliott

When Ray Cook damages two tires on his Sixt rental car, the company promises to cover the expense of replacing them. But months later, he’s still waiting for his money.

Categories The Travel Troubleshooter
Swiss Air lost Mark Bromley's luggage during a trip. Despite multiple attempts, he struggled to get compensation until intervention.

Why won’t Swiss International Air Lines compensate me for my lost luggage?

March 24, 2025October 2, 2023 by Christopher Elliott

When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?

Categories The Travel Troubleshooter
A critical part of Jaimin Patel's Mitsubishi Lancer is corroded. Although he pays for the repair, Mitsubishi ultimately recalls the component. Why won't the company cover his costs?

Mitsubishi issued a recall for my car. Why won’t it pay for the repair?

January 19, 2024June 27, 2023 by Christopher Elliott

A critical part of Jaimin Patel’s Mitsubishi Lancer is corroded. Although he pays for the repair, Mitsubishi ultimately recalls the component. Why won’t the company cover his costs?

Categories Featured, Problem Solved

WOW Air, where’s my compensation for that 14-hour delay?

January 31, 2024January 19, 2018 by Christopher Elliott

After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?

Categories The Travel Troubleshooter
British Airways reschedules flights friend to arrive at Airport instead of Baltimore-Washington International Airport.

British Airways promised to reimburse us for the shuttle — why won’t it?

February 1, 2024April 24, 2015 by Christopher Elliott

British Airways reschedules flights friend to arrive at Airport instead of Baltimore-Washington International Airport.

Categories The Travel Troubleshooter

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