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PROGRAM

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Are travelers giving up on loyalty programs?

November 20, 2023July 27, 2014 by Christopher Elliott

… Read more

Categories The Navigator
Airline frequent-flier programs may be useless, but some are more useless than others. The most useless frequent-flier programs revealed

The world’s most useless frequent-flier programs revealed

November 13, 2023May 31, 2014 by Christopher Elliott

… Read more

Categories Commentary
Why I love Delta's new loyalty program. Loyalty programs may be the single greatest scam pulled on the traveling public.

Why I love Delta’s new loyalty program – and why you’ll probably hate it

November 8, 2023April 22, 2014 by Christopher Elliott

Why I love Delta’s new loyalty program. Loyalty programs may be the single greatest scam pulled on the traveling public.

Categories Commentary
When Capital One offers to "erase" part of her debts with award points, Kate Morrical calls on a loyalty program skeptic to clear things up. Find out what happens next.

Can Capital One really “erase” my debts? And while you’re at it, could you do another rant about loyalty programs?

October 4, 2023November 21, 2013 by Christopher Elliott

When Capital One offers to “erase” part of her debts with award points, Kate Morrical calls on a points skeptic to clear things up. See what happens next.

Categories Problem Solved
Codesharing, Looking back, the connections from Dallas to Sydney, Ayers Rock, and Cairns made sense, from a scheduling point of view.

Fly a mile, earn a mile? No, that would make too much sense

October 30, 2023November 18, 2013 by Christopher Elliott

Looking back, Jill Constable’s mistake wasn’t flying to Australia on American Airlines and Qantas. The connections from Dallas to Sydney, Ayers Rock, and Cairns made sense, from a scheduling point of view.

Categories Commentary
Betrayed by a company? Here are 5 secrets for avoiding it. You know that turning point where the hero actually turns out to be the villain?

Betrayed by a company? Here are 5 secrets for avoiding it

October 30, 2023November 13, 2013 by Christopher Elliott

The call between Frank Alioto and his favorite cruise line went down like something straight out of a made-for-TV drama. You know that turning point where the hero actually turns out to be the villain? Just like that.

Categories Problem Solved
Legendary year-end flights that offer a shortcut to an airline's coveted "elite" status through frequent flier mileage runs.

No more mileage runs? That’s bad news for everyone

October 30, 2023November 2, 2013 by Christopher Elliott

It may be too early to write the obituary for frequent-flier mileage runs — those legendary year-end flights that offer a shortcut to an airline’s coveted “elite” status — but it’s easy to see the end from here.

Categories Commentary
It's time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.

Are loyalty programs worth belonging to?

November 8, 2023August 24, 2013 by Christopher Elliott

It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.

Categories Commentary
After years of playing the game, frequent customers are saying, "enough is enough." demanding loyalty in order to be treated with dignity.

Why loyalty programs are dead — and why that’s good news for almost everyone

September 16, 2023March 25, 2013 by Christopher Elliott

… Read more

Categories Commentary
Mike's a United Airlines "Million Miler" who assumed that his three decades of devotion to the airline would be reciprocated.

After loyalty program changes, airlines brace for Million Miler march

September 16, 2023February 10, 2013 by Christopher Elliott

If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.

Categories The Navigator
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