No, you can’t fly internationally with just a library card.

Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. She had recently read an article about lost passport problems. So she was confident that she could talk her way onboard her international flight. But when a Norwegian Air Shuttle agent unequivocally denied her check-in without a passport, she is stunned by his lack of understanding and contacted Elliott Advocacy for help. Read more “No, you can’t fly internationally with just a library card.”

A “printout” from Ancestry.com is not valid ID to cruise to Canada

Barbara Vannier’s adult daughter tried to check in for her recent international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either? Read more “A “printout” from Ancestry.com is not valid ID to cruise to Canada”

No visa, no honeymoon! Who is to blame?

When Lauren Weichmann took off on her five-day honeymoon to Mexico, she never imagined that she would be returning home later that same day. But her husband possessed no visa to enter Mexico and was denied entry at the customs window. Now Weichmann wants to know: Who is to blame for her honeymoon fiasco, and how can she get reimbursed? Read more “No visa, no honeymoon! Who is to blame?”

Travelers, here’s what to expect in 2018

Fellow travelers, it’s not too soon to start thinking about your 2018 itineraries. Read more “Travelers, here’s what to expect in 2018”

I had to change my son’s name, but the airline won’t help me

Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much? Read more “I had to change my son’s name, but the airline won’t help me”

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