When Andrew Goldstein suffers a sudden medical emergency that requires a blood transfusion while on his recent Norwegian Cruise, he is left behind in St. Kitts to seek treatment. Now he wants our advocacy team to help him get a refund from NCL for his cruise and reimbursement for his additional travel and medical expenses. But is this reasonable? “I only needed a blood transfusion! Why did Norwegian Cruise Line leave me in St. Kitts?”
“We’re so sorry. This has never happened before.”
This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.
Norwegian Cruise Line cancels an Alaskan cruise booked in the United Kingdom, but oddly enough, that same cruise is still available to those in the United States. Can our advocates help? “If the cruise is still available, why did NCL cancel my booking?”
Just what constitutes a “full refund”? James Peterson is asking this question after Norwegian Cruise Lines (NCL) canceled his cruise. “Does a “full refund” for a cruise include crew gratuities and port fees?”
After a disastrous cruise, Norwegian Cruise Line (NCL) issued $2,500 in vouchers to Jaihar Murli and his family. But the certificates expired after a year, as they usually do. “Why won’t Norwegian Cruise Line extend this voucher for another year?”