I only needed a blood transfusion! Why did my cruise leave me behind?

During his recent NCL cruise, Andrew Goldstein suffered a sudden medical emergency that required a blood transfusion. Unable to provide such a service onboard, the cruise left him behind in St. Kitts to seek treatment. Now he wants a refund for his missed cruise and reimbursement for his additional travel and medical expenses. But is this reasonable? Read more “I only needed a blood transfusion! Why did my cruise leave me behind?”

Where’s my “full and proper” refund from Norwegian Cruise Line?

When Phillip Casey’s multi-leg cruise gets messed up, he asks our advocacy team for a rescue. But can we fix this vacation? Read more “Where’s my “full and proper” refund from Norwegian Cruise Line?”

They missed the boat, but it’s not entirely their fault

Tyrone Knight missed the boat, and it’s his fault. Well, not entirely.

He and his wife packed their passports in their bags and checked them before they tried to board the NCL Spirit a few weeks ago.
Read more “They missed the boat, but it’s not entirely their fault”

I should probably help this guy — so why am I having second thoughts?

On any other day, I wouldn’t hesitate to help Michael Lazares.

But after last week, I’m not sure if I should. You remember what happened last week, don’t you? I was slammed for helping two helpless consumers.

It wasn’t fair, according to the critics.

So tell me what I should do with Lazares.
Read more “I should probably help this guy — so why am I having second thoughts?”

Should we delete this case?

From time to time, a case crosses my desk that’s so incendiary, I wonder if we should even allow it to post on our help forum.

That’s what happened when Ambrose Terrence contacted me yesterday.
Read more “Should we delete this case?”