Will his Emirates nightmare end in a big cash award?

A disorderly passenger fell on top of Omer Abdullah during his recent flight to Pakistan. Although he didn’t see a doctor for any of the in-flight injuries he says he received, he wants $25,000 for his Emirates nightmare experience.

And he wants our advocacy team to help him get it. Read more “Will his Emirates nightmare end in a big cash award?”

American Airlines left my luggage in the rain but won’t cover damage

Alexandra Wensley’s odds of getting American Airlines to cover her laundry bill were better than average.
Read more “American Airlines left my luggage in the rain but won’t cover damage”

Case dismissed: She didn’t file her luggage claim on time

If the first word that comes to mind when I say “lost luggage” is Alitalia, then you’ve probably been reading this site for a while.

Then again, maybe the Italian carrier has “misplaced” your checked bags in the past. Maybe your story had a happy ending.

Lori DiGilio’s, unfortunately, does not — despite my best efforts.
Read more “Case dismissed: She didn’t file her luggage claim on time”