A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu. Read more “Eaten by bedbugs on a cruise! Is this enough compensation?”
Tag: MEXICO
Hey TAR Airlines, where’s my ticket refund?
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised? Read more “Hey TAR Airlines, where’s my ticket refund?”
I want a full refund for this Mexico vacation
Normally, when someone asks for a full refund, it triggers a predictable amount of eye-rolling here in the office. It couldn’t have been that bad, we say to ourselves.
Then we read her story.
It begins with a frantic note to Sun Country on the day of Bute’s arrival at the Royal Decameron Los Cabos resort in San Jose Del Cabo.
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Help, my Mexican vacation rental pocketed my deposit!
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.
Alas, the fourth time wasn’t a charm for Thomas.
Her first warning? The method of payment.
“We were surprised when the owner asked for a deposit check rather than credit card,” she recalls. “But we confirmed with our friends that they had always made the deposit by check.”
(Let me stop right here and say it: Always, always insist on paying by credit card. If Thomas had done that, we wouldn’t be having this conversation.)
Read more “Help, my Mexican vacation rental pocketed my deposit!”
Do I deserve a refund after my destination turned dangerous?
The purpose of her visit? To volunteer in a school in Tepic, Mexico, for two weeks. In order to cover her fare, Austin’s 80-year-old father used money from her Alzheimer’s-stricken mother’s bank account. After all, it was for a good cause.
But the trip wasn’t meant to be. When her partner arrived in Tepic a few days ahead of her, she says the area turned suddenly unsafe.
Read more “Do I deserve a refund after my destination turned dangerous?”