A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu. “Eaten by bedbugs on a cruise! Is this enough compensation?”
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised? “Hey TAR Airlines, where’s my ticket refund?”
Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.
Normally, when someone asks for a full refund, it triggers a predictable amount of eye-rolling here in the office. It couldn’t have been that bad, we say to ourselves.
Then we read her story.
It begins with a frantic note to Sun Country on the day of Bute’s arrival at the Royal Decameron Los Cabos resort in San Jose Del Cabo.
“I want a full refund for this Mexico vacation”
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.
Alas, the fourth time wasn’t a charm for Thomas.
Her first warning? The method of payment.
“We were surprised when the owner asked for a deposit check rather than credit card,” she recalls. “But we confirmed with our friends that they had always made the deposit by check.”
(Let me stop right here and say it: Always, always insist on paying by credit card. If Thomas had done that, we wouldn’t be having this conversation.)
“Help, my Mexican vacation rental pocketed my deposit!”
Diane Austin’s problem isn’t that unusual, which is why I’ve decided to write something about it. In April, she booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to Puerto Vallarta.
The purpose of her visit? To volunteer in a school in Tepic, Mexico, for two weeks. In order to cover her fare, Austin’s 80-year-old father used money from her Alzheimer’s-stricken mother’s bank account. After all, it was for a good cause.
But the trip wasn’t meant to be. When her partner arrived in Tepic a few days ahead of her, she says the area turned suddenly unsafe.
“Do I deserve a refund after my destination turned dangerous?”