No, your baby can’t fly to Mexico without a passport

Aly Meyer spent months excitedly planning the perfect tropical getaway for ten members of her extended family. But when they tried to board their international flight to Mexico, the littlest member of the group was without a passport and the trip came to an abrupt halt. The baby was unable to fly to Mexico with just a passport card.  Read more “No, your baby can’t fly to Mexico without a passport”

She crashed a scooter in Mexico. This is what happened next

Next time you’re in a tourist town and you think about renting a scooter, remember Shasteana Wikenheiser. She’s the reader who crashed a scooter on a recent visit to Playa del Carmen, Mexico. Read more “She crashed a scooter in Mexico. This is what happened next”

Eaten by bedbugs on a cruise! Is this enough compensation?

A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.  Read more “Eaten by bedbugs on a cruise! Is this enough compensation?”

Canceled flights, but no refund? What’s going on, Volaris?

Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled flights — including Gratacos’ relatives’.  He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence. Read more “Canceled flights, but no refund? What’s going on, Volaris?”

Hey TAR Airlines, where’s my ticket refund?

TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised? Read more “Hey TAR Airlines, where’s my ticket refund?”

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