Skip to content
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
Get Help
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us

MEXICO

The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions -- but it's keeping his money. Can Booking.com help him get a refund?

My hotel won’t answer me. How about a refund?

February 7, 2025January 15, 2025 by Christopher Elliott

The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions — but it’s keeping his money. Can Booking.com help him get a refund?

Categories The Travel Troubleshooter
Eaten by bedbugs on a cruise!

Eaten by bedbugs on a cruise! Is this enough compensation?

January 31, 2024April 27, 2018 by Christopher Elliott

A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.

Categories Is This Enough Compensation?

Hey TAR Airlines, where’s my ticket refund?

February 1, 2024November 3, 2017 by Christopher Elliott

TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised?

Categories The Travel Troubleshooter
Marnie Bute didn't enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement.

I want a full refund for this Mexico vacation

January 26, 2024March 17, 2014 by Christopher Elliott

Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.

Categories Should I Take The Case?
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit.

Help, my Mexican vacation rental pocketed my deposit!

January 23, 2024October 22, 2013 by Christopher Elliott

Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.

Categories Should I Take The Case?
Diane Austin's booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to the dangerous Puerto Vallarta.

Do I deserve a refund after my destination turned dangerous?

January 23, 2024July 2, 2013 by Christopher Elliott

Diane Austin’s problem isn’t that unusual, which is why I’ve decided to write something about it. In April, she booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to Puerto Vallarta.

Categories Should I Take The Case?
Sometimes a case doesn't make sense on so many levels. Julie Yu's dispute with Dollar and its insurance is one of them.

Forced to buy car rental insurance that didn’t cover her

January 31, 2024April 19, 2013 by Christopher Elliott

… Read more

Categories Case Dismissed
A customer is seeking reimbursement for a $55 additional tax charge on a vacation package booked through Hotels.com.

An extra $55 for taxes on my pre-paid car rental? Seriously?

January 23, 2024March 30, 2013 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
I've read your columns frequently over the past several years and always wondered if I'd ever need your help. Well that day has come.

Hey, where’s that refund on my all-inclusive vacation?

January 22, 2024January 5, 2013 by Christopher Elliott

Matthew Del Bontago finds a better price on his seven-day, all-inclusive vacation and cancels his initial reservation. But more than eight weeks later there’s no refund. What’s taking so long?

Categories The Travel Troubleshooter
When Dave checked into the RIU two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach.

Why won’t RIU extend my hotel voucher?

January 22, 2024December 17, 2012 by Christopher Elliott

When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.

Categories Should I Take The Case?
Older posts
Page1 Page2 Next →

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Get Help

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

Sign Up

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Join Us

Follow Us

© 2025 Elliott Report | Privacy Policy
  • Home
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
  • Get Help

Don't Miss a Story!

Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. 

Invalid email address
Thanks for subscribing!