When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
When Carol Pulido tried to check in to the Puerto De Luna Hotel in Puerto Vallarta, Mexico, a few months ago, she got some bad news.
Chris and Shelley Harper had hoped for a week of R&R with their two young children at the Riu Tequila, an all-inclusive resort in Playa del Carmen, Mexico. But instead, Shelley ended up in the emergency room with apparent food poisoning.
The hotel Valerie Acosta booked through Hotwire.com isn’t what she expected. The site claims it’s a four-star resort, but the reviews say otherwise. How about a refund?
Gordon Houston is offered a $9.80-a-day rate for a rental car in Mexico. But an agent refuses to rent the car to him without insurance, which more than doubles the price of the vehicle. Now neither his agent, nor the rental company, will refund the difference. Is he stuck with the bill?
Brian Perez-Daple rents a car in Mexico through Hotwire. But his car rental company insists he needs to buy extra insurance, which he doesn’t. Is there any way to get his money back?
