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Elliott Report

Elliott Report

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LOYALTY PROGRAM

Say the word "free," and it's enough to make even the most experienced travelers lose their marbles. But free is one of the worst scams.

How do you avoid the world’s most dangerous travel scam? Don’t fall for something “free”

February 27, 2025February 16, 2025 by Christopher Elliott

Say the word “free,” and it’s enough to make even the most experienced travelers lose their marbles. 

Categories On Travel
David Hendrick faced a perplexing situation with Booking.com after discovering fraudulent bookings on his account. Despite immediate action and contacting customer service, his account was disabled. This led to a frustrating cycle of trying to reinstate his account and transfer his bookings, highlighting challenges in navigating customer service protocols.

Booking.com suspended my account. Can you help me get it back?

May 13, 2025January 3, 2024 by Christopher Elliott

After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?

Categories The Travel Troubleshooter
The latest loyalty program changes have disappointed legions of frequent travelers. Here's how to quit your loyalty program for good.

This is how to quit your loyalty program for good

May 19, 2024November 9, 2023 by Christopher Elliott

The latest loyalty program changes have disappointed legions of frequent travelers. Here’s how to quit your loyalty program for good.

Categories Advocacy

How to avoid a long wait at the car rental counter

February 5, 2024September 12, 2015 by Christopher Elliott

If you rent a car this summer, don’t forget to pack your patience.

Categories Commentary
I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.

Thanks to Travelocity, I’ll never make Silver Elite

February 1, 2024March 20, 2015 by Christopher Elliott

I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.

Categories The Travel Troubleshooter
Airlines offer waivers of their often incomprehensible rules. Robert wants this to be one of the times, and he'd like me to help him.

Should airline extend elite benefits for soldier in war zone?

January 29, 2024October 6, 2014 by Christopher Elliott

Airlines offer waivers of their often incomprehensible rules. Robert wants this to be one of the times, and he’d like me to help him.

Categories Should I Take The Case?
Joyce Zaritsky's case is almost certainly impossible to solve. But you know me - I'm a sucker for writing about loyalty programs.

Can you fix American Airlines’ loyalty program?

January 27, 2024June 23, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
A new study of hotel frequent-guest programs suggests they increase their share of room nights by anywhere from 150 percent to 500 percent.

Study: Loyalty programs make you buy more

January 26, 2024January 29, 2014 by Christopher Elliott

For years, consumer advocates like me have been warning consumers like you that loyalty programs aren’t the “win-win” propositions companies claim they are.

Categories Problem Solved
After years of playing the game, frequent customers are saying, "enough is enough." demanding loyalty in order to be treated with dignity.

Why loyalty programs are dead — and why that’s good news for almost everyone

January 23, 2024March 25, 2013 by Christopher Elliott

… Read more

Categories Commentary

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