Hey Groupon, what happened to my laptop computer?

After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? Read more “Hey Groupon, what happened to my laptop computer?”

Still checking your work email on vacation? You’re not alone

If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year. Read more “Still checking your work email on vacation? You’re not alone”

Why does Iberia keep rejecting my daughter’s lost-and-found claim?

Some lost-and-found cases have happy endings. Some don’t. Chris Carlisle’s falls into the latter category, despite his best efforts, his airline’s — and ours. Read more “Why does Iberia keep rejecting my daughter’s lost-and-found claim?”

Why won’t Best Buy let me return this lemon?

Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it? Read more “Why won’t Best Buy let me return this lemon?”

My laptop doesn’t work — and Toshiba won’t fix it

Raphael Milion paid $950 for his Toshiba laptop. Best Buy cheerfully accepted the money, but two months later, when he complained about a frozen mouse, the company gave him a “not our problem” response and deferred to the manufacturer. Read more “My laptop doesn’t work — and Toshiba won’t fix it”

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