Hey Groupon, what happened to my laptop computer?

After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? Read more “Hey Groupon, what happened to my laptop computer?”

Still checking your work email on vacation? You’re not alone

If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year. Read more “Still checking your work email on vacation? You’re not alone”

I’m envious of those other laptop batteries – why won’t HP help me?

Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks. But what’s he supposed to use in the meantime?
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Why isn’t my Sony laptop “protected”?

When Peter Mescher’s Sony laptop breaks, he’s not worried. His extended warranty covers “accidental” damage. But is that wording in his warranty an accident?
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What should I do with all of these Lenovo cases?

Note: Today marks the beginning of a new journey, as Elliott becomes a general consumer advocacy site. This feature is being renamed “Should I Take This Case?”

It’s like an old Twilight Zone episode.
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Help! The wireless Internet on my Dell won’t work

Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed but it’s still dead. Now what?
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I sent my laptop to Fujitsu and that’s the last I heard from it

Robert Walker’s laptop is missing in action. Can I rescue it?
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Help, my Lenovo laptop is cursed

Santosh Thakur’s laptop is plagued by problems. He wants Lenovo to take it back. Why won’t it?
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Whose fault is that crack in my laptop, Sony?

Pavel Ignatov/Shutterstock
Pavel Ignatov/Shutterstock
Maxim Borodin’s laptop is out of warranty, and that seems to be all the license Sony needs to play games with a repair estimate. Can this computer be saved?

Question: I bought a Sony Vaio laptop last year. Three months ago one piece broke inside, and a month later, there was a horizontal crack on the screen. However, I still was able to use my laptop.

I sent my laptop to Sony, and they wanted $500 to repair it. I told them I’d rather purchase the part and replace it myself. But when I got my item back from Sony, there was another vertical crack on the screen, which totally disabled my laptop. I can’t use it right now.
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Look out! 4 things that get damaged at the airport

wheelchairTSA agents believe they are the last line of defense against terrorism, and that sometimes you have to break a few metaphorical eggs to keep America safe.

At least that’s the impression Norma Eigles came away with when she was recently screened at Fort Lauderdale-Hollywood International Airport in South Florida. Eigles, who was visiting relatives in Boca Raton, Fla., is 75 years old and has a knee replacement — an unlikely threat to aviation security.

“While I was being patted down, another screener opened my carry-on bag to remove my adjustable cane,” she says. “This was sent through X-ray again, and he then proceeded to unscrew the sections because he said he had to be sure there was no knife or sword in it.”
Read more “Look out! 4 things that get damaged at the airport”