Help! My laptop is being held hostage in Russia and I can’t get it back

Look up the term “Catch-22” in the dictionary and you’ll find a picture of Lele Lew. Or maybe it would be more accurate to say that there’s a picture of Lew’s laptop computer. Read more “Help! My laptop is being held hostage in Russia and I can’t get it back”

I’m envious of those other laptop batteries – why won’t HP help me?

Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks. But what’s he supposed to use in the meantime?
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Why isn’t my Sony laptop “protected”?

When Peter Mescher’s Sony laptop breaks, he’s not worried. His extended warranty covers “accidental” damage. But is that wording in his warranty an accident?
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What should I do with all of these Lenovo cases?

Note: Today marks the beginning of a new journey, as Elliott becomes a general consumer advocacy site. This feature is being renamed “Should I Take This Case?”

It’s like an old Twilight Zone episode.
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Help! The wireless Internet on my Dell won’t work

Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed but it’s still dead. Now what?
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