If hotel alarm clocks set you off, you’re not alone

Mention hotel alarm clocks to a frequent guest and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage. Read more “If hotel alarm clocks set you off, you’re not alone”

How much compensation am I owed for a bad mattress?

If you’re in the business of providing overnight accommodation, your first priority is to ensure that your guests receive a good night’s sleep. But as a former bed and breakfast owner, I know first-hand what a complex task this can sometimes be. Read more “How much compensation am I owed for a bad mattress?”

Hotels should “tell the truth” about pets. We can help with that

Angela Younger had no idea if the Marriott property at which she recently stayed allowed pets. But her question was answered soon enough when the property became a real “animal house.” Read more “Hotels should “tell the truth” about pets. We can help with that”

Missed it by that much! Best Western denies best rate claim over 12 cents

Like a lot of companies, Best Western offers customers who book rooms directly through their website a “Best Rate Guarantee.” That’s good for the company, because they save the cost of commissions to third party booking sites. And it’s good for travelers, because they can rest assured they’ve found the best rate for their hotel room. Read more “Missed it by that much! Best Western denies best rate claim over 12 cents”

The truth about third-party booking “scams”? Maybe hotels can’t handle the truth

I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less. Read more “The truth about third-party booking “scams”? Maybe hotels can’t handle the truth”