If hotel alarm clocks set you off, you’re not alone

Mention hotel alarm clocks to a frequent guest and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage. Read more “If hotel alarm clocks set you off, you’re not alone”

The truth about third-party booking “scams”? Maybe hotels can’t handle the truth

I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less. Read more “The truth about third-party booking “scams”? Maybe hotels can’t handle the truth”

Do ethics matter in travel? Yes, and here’s why

Maybe you missed the announcement that the American Society of Travel Agents (ASTA) is introducing a “ground-breaking” new course focused on ethics in the travel industry. Read more “Do ethics matter in travel? Yes, and here’s why”

Why hotels are happy to accommodate guest requests — up to a point

When Jim Reid checks into a Westin hotel, he inevitably catches a whiff of a “woody cedar and vanilla” scent called White Tea. It’s a pleasant smell to most guests, but not to him. Read more “Why hotels are happy to accommodate guest requests — up to a point”

Fees, fees, fees and more fees — where will it end?

It’s time to ponder the absurdity of the fees around us. And maybe it’s time to do something besides argue.
Read more “Fees, fees, fees and more fees — where will it end?”