Travelers are resigned to paying more and getting less. Do they deserve this?
Don’t look now, but air travelers are paying more and getting less — and they’re fine with it.
hotels
Traveling? Here’s what to say if you want to get the worst treatment — guaranteed!
It’s easy to get treated like a second-class citizen when you travel: Just say the wrong thing. That’s an undeniable fact that people are rediscovering during the busiest year in the history of modern travel.
Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.
When travel goes bad, can you get a vacation do-over?
Lisamarie Monaco never expected anyone to offer her a vacation do-over. She was staying at a resort hotel in Fort Lauderdale, and things were not going as planned.
If hotel alarm clocks set you off, you’re not alone
Mention alarm clocks to a frequent hotel guest and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage.
Do ethics matter in travel? Yes, and here’s why
Maybe you missed the announcement that the American Society of Travel Agents (ASTA) is introducing a “ground-breaking” new course focused on ethics in the travel industry.
If you’re like most travelers, you may not know the American Society of Travel Agents from the American String Teachers Association.
Why hotels are happy to accommodate guest requests — up to a point
When Jim Reid checks into a Westin hotel, he inevitably catches a whiff of a “woody cedar and vanilla” scent called White Tea. It’s a pleasant smell to most guests, but not to him.