With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
Robert Lynch reserved a vacation rental that never materialized, and now he wants his money back. He deserves a full and immediate refund, and if he doesn’t get it, our fearless advocacy team will jump in to help him, of course.
But refunds take a while. The ability to make time move faster, or slower, is slightly above my paygrade. But eventually, he should get his money.
Diana Younts’ problem isn’t her vacation rental from hell. That one, she fixed on her own.
The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms — the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.
The rental villa on the French Riviera that Sonia Guillaume found online looked picture-perfect. It featured an impeccably manicured garden, spacious living areas, a pool and stunning views of the medieval village of St. Paul de Vence.
When the hot water doesn’t work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you’re in a rental apartment?
That’s the situation faced by Amy Maas when she rented a flat in Paris a few weeks ago through HomeAway.com.
Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.
But this time, she lost.