With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
Robert Lynch reserved a vacation rental that never materialized, and now he wants his money back. He deserves a full and immediate refund, and if he doesn’t get it, our fearless advocacy team will jump in to help him, of course.
But refunds take a while. The ability to make time move faster, or slower, is slightly above my paygrade. But eventually, he should get his money.
The rental villa on the French Riviera that Sonia Guillaume found online looked picture-perfect. It featured an impeccably manicured garden, spacious living areas, a pool and stunning views of the medieval village of St. Paul de Vence.
When the hot water doesn’t work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you’re in a rental apartment?
That’s the situation faced by Amy Maas when she rented a flat in Paris a few weeks ago through HomeAway.com.
