John Duncan has an urgent vacation rental problem. The owner of the property has gone into radio silence and Duncan doesn’t think he’ll have anywhere to stay. Can he get a refund before his vacation is ruined? “Can VRBO solve this urgent vacation rental problem?”
After Kim Thomas rented a five-bedroom home in Dallas this spring through HomeAway.com, she made three troubling discoveries:
First, the deposit was nonrefundable. Period.
Second, she wasn’t allowed to criticize the deposit’s nonrefundability or she would face litigation.
And third, HomeAway.com, would not do anything to help her. “Help! This rental deposit is nonrefundable — and now I’m being muzzled”
If you haven’t heard about the nuclear war between HomeAway and its hosts, take a minute to catch up on the spectacle. And then curl up with your tablet for the next chapter. “Never wire money. Never wire money. Never wire money.”
I’ve already covered HomeAway’s controversial new booking fees, but apparently that’s not enough for some of my readers. They want more. “Why I’m not writing another word about HomeAway’s new fees”
Nancy Friedman paid a $1,500 damage deposit when she rented a condo in Santa Barbara, Calif. through HomeAway. There’s no damage. Why is her refund delayed? “Hey HomeAway, I’m back home, but my deposit is still away”