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HOMEAWAY

What Expedia’s purchase of HomeAway means to you

February 5, 2024November 8, 2015 by Christopher Elliott

With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?

Categories Commentary
Robert Lynch reserved a HomeAway vacation rental that never materialized, and now he wants his money back.

A refund in process, but should we get involved?

February 5, 2024October 13, 2015 by Christopher Elliott

Robert Lynch reserved a HomeAway vacation rental that never materialized, and now he wants his money back.

Categories Case Dismissed
Diana Younts' problem isn't her vacation rental from hell. That one, she fixed on her own. She was trying to leave a review.

Why can’t I leave a review about my vacation rental from hell?

January 27, 2024June 9, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms -- the perfect size for her family.

Was this Grand Canyon vacation rental a grand scam?

January 22, 2024April 12, 2012 by Christopher Elliott

The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms — the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.

Categories Commentary
The rental villa on the French Riviera that Sonia Guillaume found online looked picture-perfect. It featured an impeccably manicured garden.

No sense of ownership in home rental phishing scams

January 22, 2024April 1, 2012 by Christopher Elliott

The rental villa on the French Riviera that Sonia Guillaume found online looked picture-perfect. It featured an impeccably manicured garden, spacious living areas, a pool and stunning views of the medieval village of St. Paul de Vence.

Categories The Navigator
When the hot water doesn't work in your hotel room, you call the front desk and it gets fixed. But what if you're in a rental apartment?

No hot water in my Paris rental apartment

January 22, 2024November 29, 2011 by Christopher Elliott

When the hot water doesn’t work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you’re in a rental apartment?

Categories Commentary
Amy Hutt is no beginner when it comes to the vacation rental game. She's booked several homes through VRBO.com

Case dismissed: The “carefree” rental guarantee didn’t cover her

January 22, 2024September 22, 2011 by Christopher Elliott

Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.

Categories Commentary

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