Can VRBO solve this urgent vacation rental problem?

John Duncan has an urgent vacation rental problem. The owner of the property has gone into radio silence and Duncan doesn’t think he’ll have anywhere to stay. Can he get a refund before his vacation is ruined? Read more “Can VRBO solve this urgent vacation rental problem?”

Help! This rental deposit is nonrefundable — and now I’m being muzzled

After Kim Thomas rented a five-bedroom home in Dallas this spring through HomeAway.com, she made three troubling discoveries:

First, the deposit was nonrefundable. Period.

Second, she wasn’t allowed to criticize the deposit’s nonrefundability or she would face litigation.

And third, HomeAway.com, would not do anything to help her. Read more “Help! This rental deposit is nonrefundable — and now I’m being muzzled”

Never wire money. Never wire money. Never wire money.

If you haven’t heard about the nuclear war between HomeAway and its hosts, take a minute to catch up on the spectacle. And then curl up with your tablet for the next chapter. Read more “Never wire money. Never wire money. Never wire money.”

Why I’m not writing another word about HomeAway’s new fees

I’ve already covered HomeAway’s controversial new booking fees, but apparently that’s not enough for some of my readers. They want more. Read more “Why I’m not writing another word about HomeAway’s new fees”

Hey HomeAway, I’m back home, but my deposit is still away

Nancy Friedman paid a $1,500 damage deposit when she rented a condo in Santa Barbara, Calif. through HomeAway. There’s no damage. Why is her refund delayed? Read more “Hey HomeAway, I’m back home, but my deposit is still away”