Can you smoke medical marijuana in your “smoking room” at the Hampton Inn?

Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room.

Well, of course she did. It was a smoking room. Read more “Can you smoke medical marijuana in your “smoking room” at the Hampton Inn?”

Help, my favorite hotel turned into a Hilton — and it charges hefty resort fees

When Mehmet Ertem’s favorite hotel was reflagged as a Hilton, it promised to be be better than ever. Instead, Ertem found a surprise on his bill — and it was anything but an improvement. Read more “Help, my favorite hotel turned into a Hilton — and it charges hefty resort fees”

I didn’t smoke in my room. Why is Hilton charging me a $250 cleaning fee?

To celebrate their 11th wedding anniversary, Armen and Anna Balyan checked into the Hilton Garden Inn in Calabasas, Calif. When they checked out, they were surprised by an unwanted gift from the hotel: a $250 cleaning fee for allegedly smoking in their hotel room. Balyan says they didn’t do it. Read more “I didn’t smoke in my room. Why is Hilton charging me a $250 cleaning fee?”

Should hotels allow smoking? Should they tell you if they don’t?

Carol Pitts and her husband are both smokers, but thanks to a little quick thinking and a lot of research, we helped her put out a fire. Read more “Should hotels allow smoking? Should they tell you if they don’t?”

“There is no way I am going to allow you to steal all that money from me”

As soon as Marcus Erik Gold’e found out that his hotel was “in the middle of nowhere,” he tried to cancel his reservation — but was too late. So he turned to both our advocacy team and our forum for help. Read more ““There is no way I am going to allow you to steal all that money from me””