Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room. Well, of course she did. It was a smoking room.
When Mehmet Ertem’s favorite hotel was reflagged as a Hilton, it promised to be be better than ever. Instead, Ertem found a surprise on his bill — and it was anything but an improvement.
To celebrate their 11th wedding anniversary, Armen and Anna Balyan checked into the Hilton Garden Inn in Calabasas, Calif. When they checked out, they were surprised by an unwanted gift from the hotel: a $250 cleaning fee for allegedly smoking in their hotel room. Balyan says they didn’t do it.
Carol Pitts and her husband are both smokers, but thanks to a little quick thinking and a lot of research, we helped her put out a fire.
As soon as Marcus Erik Gold’e found out that his hotel was “in the middle of nowhere,” he tried to cancel his reservation — but was too late. So he turned to both our advocacy team and our forum for help.
Hilton is quietly testing a new $50 “cancellation fee for reservations canceled any time after you book a room.
Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.
After Robert Reeve redeems 70,000 Hilton HHonors points for a car rental, he gets some unfortunate news: He won’t be
Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of
When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
It was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They’d made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room on the executive floor with two queen-size beds.
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.
There’s been a lot of talk about stolen property in hotels — see last week’s story on the safe removed from a Radisson room — and today’s case presents us with a similar problem.
Car rental damage cases are usually disputes between two parties — the renter and the agency. But not always. Ron
Erica Lara and her boyfriend, Patrick, checked into the Hilton Key Largo Grande Resort & Beach Club last Saturday for a wedding, but they didn’t stay long.
Hotel room rates are about to resume their climb. The latest forecast calls for average daily room rates to get a modest 3.5 percent bump in 2011, which means we’ll all pay a little more for our accommodations next year.
Hilton offers Joy Valentine a $199 a night rate at its New York property, but it can’t find the price in its system, so it charges her $239 instead. The rate is nonrefundable, so when Valentine asks it to fix the mistake, Hilton refuses. Is there anything she can do to persuade the hotel to honor its original price?
If you stay at enough Homewood Suites properties, you’ll eventually wonder about the duck.
Norman and Mary Lou Vitrano are by their own admission not Internet-savvy, which is why they phoned the Doubletree Beach Resort Tampa Bay/North Redington Beach to make their room reservations last August. When the couple’s plans changed and they tried to cancel their reservation, a hotel representative informed them their room was completely non-refundable.
By request, here’s a story without a happy ending. But not because you asked for it. Jay Green did — and it’s his story.
Bedbugs. Just the mention of these tiny, bloodsucking insects is enough to send a veteran road warrior packing. But what
Nate Bear has been a Hilton frequent guest for more than a decade, having earned Gold VIP status during hundreds of hotel stays. One of the benefits he likes the most is Hilton’s No Blackout Dates rule that seems pretty straightforward: “If there’s a standard room available at any Hilton Family hotel or resort worldwide, you can redeem points for it. No exceptions, no fine print. It’s that simple.”
Here’s the view that greeted us when we checked into the Hilton Pensacola Beach Gulf Front yesterday afternoon. Beautiful? Yes.
Got a problem with Hilton? You might get help. Then again, you might not.
In 1991, Robert Annenberg paid $150 for life membership in Senior HHonors Gold VIP program. Last year, Hilton terminated his membership without warning. Is Annenberg’s elite status gone?