Help, my favorite hotel turned into a Hilton — and it charges hefty resort fees

When Mehmet Ertem’s favorite hotel was reflagged as a Hilton, it promised to be be better than ever. Instead, Ertem found a surprise on his bill — and it was anything but an improvement. Read more “Help, my favorite hotel turned into a Hilton — and it charges hefty resort fees”

Should hotels allow smoking? Should they tell you if they don’t?

Carol Pitts and her husband are both smokers, but thanks to a little quick thinking and a lot of research, we helped her put out a fire. Read more “Should hotels allow smoking? Should they tell you if they don’t?”

Should Hilton have the last word on this TripAdvisor takedown?

Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.

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Help, my “free” car rental voucher doesn’t work at the airport

After Robert Reeve redeems 70,000 Hilton HHonors points for a car rental, he gets some unfortunate news: He won’t be able to use the nonrefundable certificate for the rental. What now?
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Broke bride wants a $3,000 refund from Hilton — should I help her?

Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of the guests visiting from out of town. She called Hilton Sonoma Wine Country and reserved a block of rooms — but not before getting assurances that she wouldn’t be on the hook for the accommodations.
Read more “Broke bride wants a $3,000 refund from Hilton — should I help her?”