When Mehmet Ertem’s favorite hotel was reflagged as a Hilton, it promised to be be better than ever. Instead, Ertem found a surprise on his bill — and it was anything but an improvement. Read more “Help, my favorite hotel turned into a Hilton — and it charges hefty resort fees”
Tag: HILTON
Should hotels allow smoking? Should they tell you if they don’t?
Carol Pitts and her husband are both smokers, but thanks to a little quick thinking and a lot of research, we helped her put out a fire. Read more “Should hotels allow smoking? Should they tell you if they don’t?”
Should Hilton have the last word on this TripAdvisor takedown?
Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.
Read more “Should Hilton have the last word on this TripAdvisor takedown?”
Help, my “free” car rental voucher doesn’t work at the airport
After Robert Reeve redeems 70,000 Hilton HHonors points for a car rental, he gets some unfortunate news: He won’t be able to use the nonrefundable certificate for the rental. What now?
Read more “Help, my “free” car rental voucher doesn’t work at the airport”
Broke bride wants a $3,000 refund from Hilton — should I help her?
Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of the guests visiting from out of town. She called Hilton Sonoma Wine Country and reserved a block of rooms — but not before getting assurances that she wouldn’t be on the hook for the accommodations.
Read more “Broke bride wants a $3,000 refund from Hilton — should I help her?”