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Elliott Report

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HILTON

Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.

My mattress was soiled. Can I get a refund from Hilton?

September 5, 2024July 8, 2024 by Christopher Elliott

Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.

Categories Advocacy
Krishnamurthy Viswanathan's hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

This hotel is too small and I have a headache! Can I get my money back?

November 17, 2024January 17, 2024 by Christopher Elliott

Krishnamurthy Viswanathan’s hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

Categories The Travel Troubleshooter
Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Is she stuck with a $264 bill?

I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?

January 21, 2024June 13, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
All Melanie Brown wanted was a refund for a destination wedding in Belize last summer. All she got was excuse after excuse after excuse.

All the reasons why you can’t get a refund for your destination wedding

January 22, 2024April 28, 2021 by Christopher Elliott

… Read more

Categories Coronavirus Related Travel News, Travel Problems
You might notice a scathing write-up by Christian Crane, a.k.a. DutchOven, who referred to his stay as "a comedy of errors.

Should Hilton have the last word on this TripAdvisor takedown?

July 15, 2024October 24, 2015 by Christopher Elliott

You might notice a scathing write-up by Christian Crane, a.k.a. DutchOven, who referred to his stay as “a comedy of errors.

Categories Should I Take The Case?
After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Help, my “free” Hilton HHonors points for car rental voucher doesn’t work at the airport

January 29, 2024February 20, 2015 by Christopher Elliott

After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.

Categories The Travel Troubleshooter
Before getting married in her hometown of Santa Rosa, Calif. Hilton hotel, she made hotel arrangements for some of the guests.

Broke bride wants a $3,000 refund from Hilton — should I help her?

January 28, 2024September 1, 2014 by Christopher Elliott

Before getting married in her hometown of Santa Rosa, Calif. Hilton hotel, she made hotel arrangements for some of the guests.

Categories Should I Take The Case?
When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation.

How did 550,000 Hilton points become 55,000 Delta miles? And can you undo it, please?

January 23, 2024November 22, 2013 by Christopher Elliott

When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?

Categories The Travel Troubleshooter
The customer booked a higher-rate oceanview room through Expedia, but upon arrival, they were given a landview room.

No oceanview room – and no refund

January 23, 2024March 23, 2013 by Christopher Elliott

Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?

Categories The Travel Troubleshooter
I recently tried to book a four-star hotel through Expedia's, which doesn't reveal the name of the hotel until you pay for it.

Are “unpublished” hotel reservations too hard to cancel?

January 22, 2024October 26, 2012 by Christopher Elliott

Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?

Categories Commentary, The Travel Troubleshooter
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