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Elliott Report

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FRONTIER AIRLINES

Marcus Mann booked a flight with Frontier Airlines, but never received a confirmation email, leaving him unable to check in for his trip. After losing $583 and facing unhelpful customer service, he turned to a credit card dispute and even visited the airport in desperation. Frontier claimed they sent a confirmation, but Mann insists it never arrived. With help from an advocacy team, Mann finally got answers. Frontier admitted its mistake and agreed to refund his airfare. This serves as a reminder to always double-check your spam folder for important emails.

I never received a flight confirmation from Frontier. Can I get a refund?

November 24, 2024October 16, 2024 by Christopher Elliott

When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong. After losing $583, he’s not getting any closer to the truth.

Categories The Travel Troubleshooter
When Lesle Collins flew from Dallas to Denver, her luggage didn’t make the trip. Despite promptly reporting it to Frontier Airlines, she faced repeated delays and ultimately a denial of her claim due to a missed deadline. Collins insists she never received the necessary forms from Frontier, highlighting the importance of immediately filing a claim at the airport and keeping thorough documentation. While airlines like Frontier have strict timelines, they can make exceptions. After advocacy, Frontier reopened Collins' case, underscoring the need for persistence in resolving lost luggage issues.

Problem with luggage: I waited too long to file a claim with my airline!

May 12, 2025August 19, 2024 by Christopher Elliott

When Lesle Collins flew from Dallas to Denver last summer, her baggage did not. She tried to file a luggage claim — but she could not.

Categories Advocacy
Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

November 24, 2024October 6, 2023 by Christopher Elliott

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation — or compensation.

Categories Popular, The Travel Troubleshooter
Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

What should you do when an airline overcharges you for luggage?

November 21, 2024July 7, 2023 by Christopher Elliott

Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

Categories Advocacy, Featured
Are you a victim of customer misinformation? So many consumers are having problems finding helpful company agents today. Here's help!

The rule of customer misinformation: What companies don’t want you to know

January 22, 2024September 30, 2020 by Christopher Elliott

… Read more

Categories Commentary
When your flight is canceled, what are your rights?

If your flight is canceled, is your airline obligated to get you to your destination?

January 31, 2024March 5, 2018 by Christopher Elliott

If your flight is canceled, does your airline still have an obligation to get you to your destination on time?

Categories Commentary
The trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don't have a case to fend for themselves?

Should we tell people like Howard Uman to get lost?

February 1, 2024March 18, 2015 by Christopher Elliott

The trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case to fend for themselves?

Categories Advocacy

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