Warning: When your flight is delayed, don’t walk away from the gate

By Michelle Couch-Friedman | March 26, 2018March 29, 2018

Lara Wallace arrived at the airport for her recent Frontier Airlines flight to find that her delayed flight had no anticipated time of departure. So she and her friend decided to leave the gate area and have dinner. But as they settled in for their meal, they were alerted that their flight was taking off without them.

Now Wallace wants our help to get Frontier Airlines to reimburse her for the cost of the new flight that she was forced to purchase and incidental expenses. But is she entitled to this compensation? Read more “Warning: When your flight is delayed, don’t walk away from the gate”

If your flight is canceled, is your airline obligated to get you to your destination?

By Christopher Elliott | March 5, 2018March 5, 2018

If your flight is canceled, does your airline still have an obligation to get you to your destination on time?

Rosemarie Dagostino thinks so. She recently ran into problems on her recent flight on Frontier airlines from Chicago to San Francisco. Read more “If your flight is canceled, is your airline obligated to get you to your destination?”

No visa, no honeymoon! Who is to blame?

By Michelle Couch-Friedman | February 24, 2018February 25, 2018

When Lauren Weichmann took off on her five-day honeymoon to Mexico, she never imagined that she would be returning home later that same day. But her husband possessed no visa to enter Mexico and was denied entry at the customs window. Now Weichmann wants to know: Who is to blame for her honeymoon fiasco, and how can she get reimbursed? Read more “No visa, no honeymoon! Who is to blame?”

A dramatically changed schedule on Frontier should lead to a refund

By Diane Perera | October 13, 2017September 6, 2017

Beth Bixel books a flight on Frontier Airlines. Later, the airline changes the departure time. The new schedule has her arriving at her destination too late. She cancels the ticket, but is charged anyway. Can our advocates help her get her money back? Read more “A dramatically changed schedule on Frontier should lead to a refund”

Credit card declined, but do I really have to repurchase my upgrade?

By Christopher Elliott | June 4, 2016June 4, 2016

Whose fault is a declined credit card? That’s the question Jenni Turbeville is asking, and it isn’t the first time she’s come to us with this kind of question. Read more “Credit card declined, but do I really have to repurchase my upgrade?”