FRONTIER AIRLINES Archives

What should you do when an airline overcharges you for luggage?

July 7, 2023 by Christopher Elliott

Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

Customer misinformation is a problem. Why?

The rule of customer misinformation: What companies don’t want you to know

November 13, 2020September 30, 2020 by Christopher Elliott

Frontier Airlines thought Albert Cohen was clueless. But he wasn’t. When the airline canceled his recent round-trip flight from Cleveland to Phoenix, a representative told him his only option was to accept a flight voucher for $226. And by doing so, the airline illustrated one of the biggest unwritten rules about customer service: the rule of customer misinformation.

When your flight is canceled, what are your rights?

If your flight is canceled, is your airline obligated to get you to your destination?

June 20, 2022March 5, 2018 by Christopher Elliott

If your flight is canceled, does your airline still have an obligation to get you to your destination on time?

Rosemarie Dagostino thinks so. She recently ran into problems on her recent flight on Frontier airlines from Chicago to San Francisco.

the trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don't have a case to fend for themselves?

Should we tell people like Howard Uman to get lost?

August 18, 2023March 18, 2015 by Christopher Elliott

Passengers brace for another summer of airline fees

May 12, 2013 by Christopher Elliott

It isn’t shaping up to be a good summer for air travelers who are trying to stick to a budget. And let’s be honest: Who isn’t watching their bottom line?

A few weeks before the traditional start of the busy travel season, United Airlines quietly raised its change fees on most discount fares from $150 to $200, rendering many of its tickets all but unchangeable.

American Airlines, Delta Air Lines and US Airways quickly followed.

Not to be outdone, Frontier Airlines announced that for tickets booked anywhere except on its Web site, it would raise its luggage charges and impose a fee of up to $100 for certain carry-on bags, the third U.S. carrier to do this. Most economy-class passengers will also have to pay $1.99 for coffee, tea, soda and juice.

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