Here to help
Lara Wallace arrived at the airport for her recent Frontier Airlines flight to find that her delayed flight had no anticipated time of departure. So she and her friend decided to leave the gate area and have dinner. But as they settled in for their meal, they were alerted that their flight was taking off without them.
If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
When Lauren Weichmann and her new husband took off on Frontier Airlines for their five-day honeymoon to Mexico, they never imagined that they would be returning home later that same day. Now Weichmann wants to know: Who is to blame for her honeymoon fiasco, and how can she get reimbursed?
Beth Bixel books a flight on Frontier Airlines. Later, the airline changes the departure time. The new schedule has her arriving at her destination too late. She cancels the ticket, but is charged anyway. Can our advocates help her get her money back?
Whose fault is a declined credit card? That’s the question Jenni Turbeville is asking, and it isn’t the first time
On Christmas Eve, Amber Lloyd drove her 14-year-old nephew to the Denver airport to board a Frontier Airlines flight to New Orleans, where he was going to spend Christmas with his parents.
Unfortunately, despite Lloyd’s best efforts, her nephew was not going to leave on Frontier.
When the dreadful and the hideous marry, what will their children be like?
Taking your child to college is a bittersweet time for most parents. There is pride in your offspring and sadness
Yesterday’s update from the trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case
It isn’t shaping up to be a good summer for air travelers who are trying to stick to a budget. And let’s be honest: Who isn’t watching their bottom line?
Cliff Van Leuven is the vice president of customer service at Frontier Airlines, the Denver-based regional airline. I asked him about how the carrier’s turbulent year so far, including a trip through bankruptcy court, a different take on fees and the likely bidding war between Republic Air and Southwest Airlines to take over Frontier. I also wondered how late-summer travelers can get the best customer service from a struggling airline industry.
Frontier draws relatively few complaints, and the ones that come its way tend to get fixed fast. One major drawback: There doesn’t appear to be an obvious place on its Web site that accepts emails from customers, meaning that your only real choice is a phone call or a letter. That can sometimes be problematic.
Angela Gross thought she was booking an airline ticket on Frontier Airlines’ Web site. Turns out she was buying more than that. After finishing the transaction, she discovered she had also signed up for a $10.95 insurance policy.