Frontier Airlines thought Albert Cohen was clueless. But he wasn’t. When the airline canceled his recent round-trip flight from Cleveland to Phoenix, a representative told him his only option was to accept a flight voucher for $226. And by doing so, the airline illustrated one of the biggest unwritten rules about customer service: the rule of customer misinformation.
What should you do when an airline overcharges you for luggage?
Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.