Review this! Travelers fed up with solicitations

Is it my imagination, or are travel companies getting pushier?

The come-ons include repeated invitations to return to a hotel or restaurant, high-pressure pitches to “like” a company’s Facebook account and urgent requests for positive online reviews. As summer vacations fade into memory, the aggressiveness has never been more obvious.

What did federal agencies do for travelers in 2013?

Oleksly Mark/Shutterstock
Oleksly Mark/Shutterstock
Ask travelers what the federal government did for them this year, and you’ll probably get a shrug, at best — or a rant about sequestration, national park closings and the Transportation Security Administration, at worst.

But there’s actually a specific answer: Federal agencies did a lot more than you might think. And, in at least one prominent case, a lot less.

When it comes to consumer protections, two agencies carried much of the water in 2013: the Department of Transportation (DOT), which oversees airlines and motorcoach safety in the United States, and the Federal Trade Commission (FTC), which has a broad jurisdiction ranging from time-share sales to hotels. This year, the U.S. Department of Justice also played a central role in protecting travelers with a halfhearted attempt to block the creation of the nation’s largest airline.

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