Help! Fare Depot canceled my return ticket and left me in Madrid

Thomas Langan is stranded in Madrid, and his travel agency refuses to fly him back home as promised. Is he entitled to a refund? Read more “Help! Fare Depot canceled my return ticket and left me in Madrid”

Government calls out cheaters who booked United mistake fares

I’ve kept a polite distance from the latest fare-error scandal, even though readers were asking me to get involved. Something smelled wrong about those $50 first-class transatlantic tickets on United Airlines that were briefly available earlier this month.

Then again, maybe it was the character — or should I say the lack of character — of the bloggers who were urging their followers to snatch up the fares, that made me hesitate. Hackers are criminals and the people who help them are their accomplices.
Read more “Government calls out cheaters who booked United mistake fares”

If fuel costs are lower, what’s keeping airfares sky-high?

If fuel prices are so low, why are air fares so high? And will prices ever return to Earth?
Read more “If fuel costs are lower, what’s keeping airfares sky-high?”

No “low” fare guarantee at United Airlines – plus, they’re rude!

Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.
Read more “No “low” fare guarantee at United Airlines – plus, they’re rude!”

Should Costa reverse course on this fare error?

Oh no, not again.
Read more “Should Costa reverse course on this fare error?”