FARE
Why won’t United Airlines honor its fare guarantee?
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?
The travel industry is lying about fees — and now it’s gone too far
It’s more than a decade since the airline industry, led by a then-ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name “unbundling.”
Should I help passengers with their United Airlines “zero” fares?
At 2:47 p.m. today, I received the first email from reader Nancy O’Neill. She wanted to know if a “zero” fare she’d just found on the United Airlines website would be honored. I’m sure it won’t be the last one.
“Apparently with Carnival, the passenger does not always come first”
Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.
Did Southwest Airlines do enough for fare glitch victims?
It was a weekend that Maryrose Solis would rather forget.
Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers”
At this hour, the likely culprit in this weekend’s Southwest Airlines fare-sale drama is a faulty database, which triggered an excess of 10,000 double-bookings. You’ve read the horror stories. I asked Teresa Laraba, the airline’s senior vice president for customers, to explain what went wrong and what customers should do if they’re affected.
B&B confirmed the wrong rate — do they have to honor the price?
The Pensione Nichols looks like the kind of bed and breakfast I’d want to stay in the next time I’m in Seattle. It’s charming, historical and it’s even recommended by my own magazine.
Maybe Delta’s best fare guarantee just got a little better
The roundrip airfare between Minneapolis and Washington that Kevin McDonald found on Delta Air Lines’ website came to $386 — not bad. But when he checked Expedia.com, he found the same tickets for $62 less.