Help! Fare Depot canceled my return ticket and left me in Madrid

Thomas Langan is stranded in Madrid, and his travel agency refuses to fly him back home as promised. Is he entitled to a refund? Read more “Help! Fare Depot canceled my return ticket and left me in Madrid”

What airline insiders wish you knew (but are afraid to tell you)

Ever wish you had the chance to ask the airline industry burning questions about how they come up with pricing, and why change fees are so darn high?

Well, wish granted.
Read more “What airline insiders wish you knew (but are afraid to tell you)”

Government calls out cheaters who booked United mistake fares

I’ve kept a polite distance from the latest fare-error scandal, even though readers were asking me to get involved. Something smelled wrong about those $50 first-class transatlantic tickets on United Airlines that were briefly available earlier this month.

Then again, maybe it was the character — or should I say the lack of character — of the bloggers who were urging their followers to snatch up the fares, that made me hesitate. Hackers are criminals and the people who help them are their accomplices.
Read more “Government calls out cheaters who booked United mistake fares”

If fuel costs are lower, what’s keeping airfares sky-high?

If fuel prices are so low, why are air fares so high? And will prices ever return to Earth?
Read more “If fuel costs are lower, what’s keeping airfares sky-high?”

No “low” fare guarantee at United Airlines – plus, they’re rude!

Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.
Read more “No “low” fare guarantee at United Airlines – plus, they’re rude!”