Can an airline break its own rules?

It’s true that airlines come up with some of the most absurd rules in the travel business. If you have any doubts, just ask your favorite travel agent to book a hidden city or back-to-back ticket.
Read more “Can an airline break its own rules?”

Why won’t United Airlines honor its fare guarantee?

Digital Media Pro / Shutterstock.com
Digital Media Pro / Shutterstock.com
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?

Question: I made a reservation on United’s website from Tampa to San Francisco for a total price of $180. After completing the reservation I looked up the same itinerary on Orbitz. Much to my surprise, it was $10 less than the price I had just paid on United.com.

United offers a low-fare guarantee. I read the low fare guarantee page to confirm that it covered my fare discrepancy and then I called the United reservations number. The agent I spoke with was polite, but insisted that I had to find the lower fare online at United.com only — Orbitz did not qualify.
Read more “Why won’t United Airlines honor its fare guarantee?”

Seriously, how careful do consumers have to be?

/Ollyy/Shutterstock
Ollyy/Shutterstock
Bryan Perilman shoulda known better.

He and his wife were flying from Fort Lauderdale to New York this summer on Spirit Airlines, but the their flight was canceled because of mechanical problems. When a representative offered to fly the couple on Delta Air Lines if they accepted a voucher, he should have known to ask: Is there a catch?

“A Spirit representative offered us two free round trips each,” says Perilman. “More than fair, we thought.”

But they thought wrong.
Read more “Seriously, how careful do consumers have to be?”

“Unbundling” is a brazen lie and it’s time for the travel industry to come clean

McAuley/Shutterstock
McAuley/Shutterstock
It’s been five short years since the airline industry, led by an ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name “unbundling.”

At about this time in 2008, passengers were beginning to adjust to a new reality, as other airlines eagerly joined in separating their luggage fees from base fares. Now, they’ve finally accepted the fee revolution, according to most experts.

An airline ticket doesn’t have to include a “free” bag or a meal, no more than a hotel room should come with the ability to use the hotel’s exercise facilities, or your rental should cover the cost of a license plate. And that’s the way it should be, they say.

Well, the experts are full of it.
Read more ““Unbundling” is a brazen lie and it’s time for the travel industry to come clean”

Why don’t we end the silly rules that make flying a misery?

Anatoliy Lukich / Shutterstock.com
Anatoliy Lukich / Shutterstock.com
When it comes to air travel, there’s a growing rift between informed and uninformed passengers.

I see it every day. A reader contacts me asking for help with a refund on a nonrefundable airline ticket or to change the name on an unchangeable reservation or to get their expired airline miles unexpired. Common sense tells you it shouldn’t be a problem. But spend a little bit of time studying the rules, and you’d know it is.

Ah, rules. They’re dense, cryptic, wrapped in legalese. But they do not apply to all customers.

A small subset of air travelers has taken the time to obsessively study every restriction, paragraph and clause. They often spend hours figuring out a creative way around those silly roadblocks that are meant to extract more money from customers. They get “free” airline tickets, as they did last week. That doesn’t make these “hackers” better or more deserving of the preferred treatment they get — they’re just better-informed.
Read more “Why don’t we end the silly rules that make flying a misery?”