O Captain! My captain, why are you keeping my deposit?

Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.

The captain had other ideas. Read more “O Captain! My captain, why are you keeping my deposit?”

Warning: When buying a $4,000 mini pig, do not use your debit card

When Meghan Robinson bought a mini pig named Peaches, she was devastated when the piglet was deemed unhealthy, and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her. Read more “Warning: When buying a $4,000 mini pig, do not use your debit card”

Airberlin is out of business. How can I get a refund?

Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock soon follows: A refund will not be forthcoming. Airberlin is out of business. Read more “Airberlin is out of business. How can I get a refund?”

These anti-consumer laws should be repealed now

Some rules and regulations work as intended. Some don’t. Read more “These anti-consumer laws should be repealed now”

Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”