Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired?
Yunnie Son’s mother sends $1,450 by Chase QuickPay to what she thought was her daughter’s account.
Susan Morin books a trip to Las Vegas through Sun Country Vacations for herself and her husband, but the agent has them departing on the wrong day. Can we help her get reimbursement for the ticket change fees?
A law firm is using Anne Parr’s home address as its business address in the Real Yellow Pages. But she can’t reach anyone at YP to get the listing changed. Can our advocates help connect her to someone at YP who can correct the listing?
When Krisha Nazareth omits her mother’s maiden name from her flight reservation on Emirates Airlines, Expedia charges her a large sum of money to fix the problem but doesn’t correct the booking. Can our advocates get a refund from Expedia after Emirates cancels her tickets?
When a customer service representative at Amerisleep makes a massive pricing mistake, Kimber Ashrafi wants the company to hold him to it. How massive? We’re talking a $1,759 discount. Oops.
Katie Beery’s ticket is canceled because of a problem with her credit card. Should American Airlines help fix it?
Grace Hernandez makes a mistake when she books a hotel room. After fixing it, she’s entitled to a partial refund. Or is she?
If only Michael Emmerling had held on to his passport. That thought must have occurred to him and to his economics professor, Russell McCullough, numerous times as they tried to navigate their way through an international travel quagmire.
Ken Slusher and his girlfriend need to resolve a $2 million Verizon bill, or his home purchase may fall through.
My patience was running thin. I’d picked up a pack of Flair pens at a great price to use as
In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi
I’ve kept a polite distance from the latest fare-error scandal, even though readers were asking me to get involved. Something
I don’t want to write about Annette Bricca for a long list of reasons.
Neil Bansal wants to be clear about how he discovered a bargain rate at the Castiglion Del Bosco in Tuscany.
A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is
Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who
Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?
Oh no, not again.
The secrets to a hassle-free summer vacation seem simple enough: Keep a checklist. Read the rules, especially if you’re flying.
Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?
At 2:47 p.m. today, I received the first email from reader Nancy O’Neill. She wanted to know if a “zero” fare she’d just found on the United Airlines website would be honored. I’m sure it won’t be the last one.
When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.
Steve Lipscomb upgrades to a DirecTV Genie set-top box. But it doesn’t work right, and now the company won’t let him out of his contract or allow him to downgrade to his old box. What now?
Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong
Brandon Chase’s car rental company says it’s made a mistake on his bill, and reverses a discount long after his rental. Is it allowed to do that? And what are his rights?
Who could have predicted the furious reaction to the recent story about a woman who booked a cheap airline ticket