I sent a stranger money through Zelle by mistake. How do I undo it?
When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That’s easier said than done. Will she ever get her money back?
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A room at the Plaza Hotel for $119 a night? Where do I book?
In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi found a $119 rate.
Should I be writing about the Lush customer who fell off the IT wagon?
Lush Fresh Handmade Cosmetics, not only reversed her phantom purchases, but threw in a $200 gift certificate.
Hey Kohls, why can’t I have those body bags at the sale price?
Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who is right?
Dish’s billing system is broken and I can’t fix it
Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?
Should I help passengers with their United Airlines “zero” fares?
At 2:47 p.m. today, I received the first email from reader Nancy O’Neill. She wanted to know if a “zero” fare she’d just found on the United Airlines website would be honored. I’m sure it won’t be the last one.
A problem with your reservation? Maybe your travel agency should pay
When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.