I want my stolen $200 gift card back from Amazon. Can you help me?
Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?
DISPUTE
Sent money to the wrong person through Zelle? Here’s how to get it back
Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?
Where’s my refund from American Queen Voyages? They promised to send it months ago
May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?
Hey Ticketmaster, where’s the refund for my David Foster concert tickets?
Elizabeth Moeck bought tickets for the David Foster Hitman Tour in 2019, but the performance was canceled because of the pandemic. Why won’t Ticketmaster refund her tickets?
His bed arrived in pieces. Can he get a refund from Amerisleep?
Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?
For consumer problems, sometimes the best advocate has a law degree
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.
Charged four times for one vacation. Why won’t American Express fix this?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
What to do when American Home Shield won’t protect us
Dawn Pace’s hot water heater is broken and thanks to a dispute between American Home Shield and her plumber, she’s been without hot water for the last week. Can this dispute be settled before a holiday weekend?
An airline seat dispute quickly spirals out of control
Economy class airline seats are small consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.
How can JetBlue be so wrong — and so right?
fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.