Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?
May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?
Elizabeth Moeck bought tickets for the David Foster Hitman Tour in 2019, but the performance was canceled because of the pandemic. Why won’t Ticketmaster refund her tickets?
Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
Dawn Pace’s hot water heater is broken and thanks to a dispute between American Home Shield and her plumber, she’s been without hot water for the last week. Can this dispute be settled before a holiday weekend?
Kenneth Woo wants a refund. He deserves a refund.
But, how long should he wait? That’s a question we get almost every day here, and the answer is: It depends.
Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do have doubts, consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.
Worth purchased her economy class seat, believing she’d have an adequate amount of legroom, as she has in the past. But times change. She found herself on a Boeing 777 with about 31 inches of seat “pitch” — a rough measure of leg room.
