Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?
Randall Lee returns a rental car to Avis after a 7-hour rental during which he only drove 57 miles — only to receive a $450 cleaning fee a week later for a “heavy smoke smell.” But hang on. Neither Lee nor his wife smoke. Can he get a refund?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
All Brian Dunn needed for his business trip was a reliable rental car. Instead, he got a Nissan Sentra from Sixt that was unsafe to drive. And when he tried to return it, the car rental company slapped him with a $794 tow charge he never authorized.
Victoria Muenchow hits a deer while driving a Hertz rental van, files a claim through her credit card insurance, and waits 10 months for Hertz to send a $5,873 bill. After her insurance settles the bill, Hertz demands an additional $842 for “diminished value” but can’t provide documentation. Can she fight this fee — and win?
Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger’s shoes occupying the space beside you.
Becky Taylor’s view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case?
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?
Ling Lu Yamaki wanted to get out of her timeshare with Hilton Grand Vacations after she discovered a serious problem with it.
One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?
