Steve Schuster’s credit card dispute goes his way — and then it doesn’t. Will Chase bank please make up its mind?
When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar not only wants his money, he wants to report Airbnb’s CEO to the three credit bureaus — and he wants us to help him do it.
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
Carmel Rawlins used an online travel agency (OTA) to book the cheapest fare for a one-way trip connecting through five countries on three different airlines. All the connections required collecting and rechecking bags. What could possibly go wrong?
Could disputing a credit-card charge solve your next travel problem?
I heard an interesting thing about credit card disputes from a well-placed insider the other day, and it makes me think Fred Schneidinger has a shot at getting his money back.
Remember Efren Bojorquez? All he wanted to do was take his dad to Super Bowl XLIX. You’ll recall that despite his best efforts to purchase tickets through a secondary market options scheme ticket prices skyrocketed, and brokers selling the options could no longer procure tickets, even if they wanted to. Ticket brokers canceled their agreements with participants, keeping loads of cash, and leaving would-be game attendees empty-handed.
What should we tell Kathryn Chao? Should she give her hotel one last chance to do the right thing? Or is it time to file a credit card dispute?
Dawn Pace’s hot water heater is broken and thanks to a dispute between American Home Shield and her plumber, she’s been without hot water for the last week. Can this dispute be settled before a holiday weekend?
Dana Dee booked a roundtrip flight from New Zealand to Orlando, to visit her family for Christmas. Getting there won’t be a problem, but getting back again could be a trick.
Kenneth Woo wants a refund. He deserves a refund. But, how long should he wait?
Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do
What happens when there’s a fundamental disconnect between a customer and a company? You end up with a case like
When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first
Randy Brachman is shocked when his $16 lunch bill turns into a $1,608 bill at a Costa Rican restaurant. Can
Bank of America gets more than its fair share of complaints. But Ann Rieke just had a terrific experience with
What’s an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She’s been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.
“You killed the bird,” the pet-store owner barked, pointing an accusatory finger at me.
Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after “months of difficult discussions.” I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.
Maybe you’ve been following the cockfight between Cablevision and Fox. Maybe you’re one of the millions of customers affected by the outage as the two companies battle over rates.
The Crowne Pointe Historic Inn is described as a “classic 140 year old Cape Cod Sea Captain’s estate” in Provincetown, Mass., and Carolyn Boschi was looking forward to her stay at the upscale resort. Then her father-in-law died unexpectedly, and she asked the hotel’s owners if they could apply her deposit toward a future stay.
One of the most common misconceptions about resolving a service problem is that it’s hard work. It doesn’t have to be.
When Barbara Baksa changed her United Airlines tickets, she assumed the upgrade to Economy Plus would transfer to the next flight. Wrong.
This is Kathyria Padilla’s rental car. When she returned it to Avis last April, she took a few snapshots of the vehicle, just in case. Good thing she did.
When Judy Galliher of Silver Spring sent me her hotel horror story, I had a reflexive, Scrappy Doo-like reaction: Lemme at ’em!
“The number of credit card disputes seems to be on the rise,” says Jason Sarracini, the president of Toronto-based TargetVacations.ca, an online travel agency. “Consumers seem to think they can use their cards as bargaining tools.”