His Chase credit card dispute ended in a big success — or did it?

Steve Schuster’s Chase credit card dispute goes his way — and then it doesn’t. Will the bank please just make up its mind?
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For consumer problems, sometimes the best advocate has a law degree

In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem. Read more “For consumer problems, sometimes the best advocate has a law degree”

Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”

Travelers are turning to credit-card disputes when other routes to a refund have failed

Could disputing a credit-card charge solve your next travel problem?
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Here’s a secret rule about credit card disputes you need to know

I heard an interesting thing about credit card disputes from a well-placed insider the other day, and it makes me think Fred Schneidinger has a shot at getting his money back.
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