CONSUMER ADVOCACY
Can Windstar Cruises keep my $17,000 airfare after I cancel?
When one of my readers cancels her Windstar cruise, the company decides to keep her $17,000 airfare. Can it do that?
I accidentally booked two rental cars on Hotwire. Can I get my money back?
When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn’t. Can he drive two cars at once?
Amazon sent me a broken Apple Watch — twice. Now it won’t accept my return
Shirley Justice’s Apple Watch, which she ordered from Amazon, doesn’t work. Neither does the replacement watch Amazon sends her. Now Amazon won’t take back the replacement watch. Can she get some justice?
Hey Chase Sapphire Reserve, where’s my $15,194?
Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she’s still waiting for her $15,194 check. Will she ever see the money?
