CONSUMER ADVOCACY
Lyft charged me $80 for spilling a drink. But there was no drink!
Lyft charges Peter Leung $80 for spilling a drink in one of its cars. But he says he didn’t drink anything. Does he still have to pay?
AeroMexico canceled my flight. I want a refund, not a ticket credit
AeroMexico cancels Patrizia Azzellini’s flight and offers her a ticket credit. She’d prefer a refund. Who’s right?
Help! BG&E won’t refund my monthly service fee
BG&E agrees to waive Larry Bauman’s monthly service fee but then charges him anyway. Is there a way to get his money back?
After a “traumatic nightmare” on Amtrak, can I get my money back?
Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home.
She canceled her credit card. Will she ever see her refund for the BTS concert?
When BTS cancels Barbara Evans’ show, Ticketmaster offers her a refund. There’s just one problem: She canceled the credit card she used to pay for the tickets. Will she ever see the money again?