His bed arrived in pieces. Can he get a refund from Amerisleep?
Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?
CONSUMER ADVOCACY
He canceled his dishwasher order, but Sears kept his money
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?
Samsung’s TV doesn’t work with the MLB app. Can I get a refund?
Before Tom Moran buys his 58″ Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is — but it isn’t. Does he deserve a refund?
Why won’t T.J. Maxx refund my purchase on PayPal?
After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What’s going on?
How to win your consumer dispute using the Elliott Method
Learn how to resolve any consumer dispute using the Elliott Method. Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.
Lyft charged me $80 for spilling a drink. But there was no drink!
Lyft charges Peter Leung $80 for spilling a drink in one of its cars. But he says he didn’t drink anything. Does he still have to pay?
AeroMexico canceled my flight. I want a refund, not a ticket credit
AeroMexico cancels Patrizia Azzellini’s flight and offers her a ticket credit. She’d prefer a refund. Who’s right?