CONSUMER ADVOCACY
Double-billed by Avis for a van returned after hours
When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened — and how can he get his money back?
What is my LG serial number? I have 24 hours to find it or I’ll lose $500
After Ralph Pack buys several appliances from LG, he submits a request for a rebate. But LG doesn’t recognize his serial number. His deadline for submitting the rebate is tomorrow. Is his $500 out the window?
British Airways canceled my flight and now it refuses to give me a refund
When British Airways cancels Carrie Christensen’s flight, she asks the carrier for a refund. Instead, it accuses her of missing her flight. Now it’s refusing to return all her money. Can it do that?
Delta’s e-credits don’t work. How do I fix them?
When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don’t work, and the airline is making it difficult to book a new flight. What should he do?
