CONSUMER ADVOCACY
Amazon sent me a broken Apple Watch — twice. Now it won’t accept my return
Shirley Justice’s Apple Watch, which she ordered from Amazon, doesn’t work. Neither does the replacement watch Amazon sends her. Now Amazon won’t take back the replacement watch. Can she get some justice?
Hey Chase Sapphire Reserve, where’s my $15,194?
Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she’s still waiting for her $15,194 check. Will she ever see the money?
Double-billed by Avis for a van returned after hours
When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened — and how can he get his money back?
