American Airlines’ disappearing act: how a confirmed first-class seat vanished
When is a first-class ticket not a first-class ticket? When you’re Paul Nelson and you’re flying on American Airlines.
BAIT AND SWITCH
Car rental rage: Why everyone’s losing it at the counter right now
Marcy Schackne is mad.
She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive
Hyatt ignored these 80-year-olds’ pleas — then hit them with a $53,678 bill
Beverly and Larry Burmeier learned a painful lesson about the timeshare industry recently: Sometimes no doesn’t mean no. Sometimes it means, “Yes, I’ll sign whatever contract you put in front of me.”
He accepted a $15,000 offer to give up his seat. Then Delta called him a liar
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.